Portillo's & Barnelli's Willowbrook
Portillo's & Barnelli's Willowbrook things to do, attractions, restaurants, events info and trip planning
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Curbside pickup staff was NOT up to the Task. On 5/21/2021 at 6:24-25pm we ordered over the phone for 2 BIG ITALIAN BEEF. She ask to confirm my number which is 8901. She then ask for my name, gave my full name. Ordered 2 BIG BEEF. We paid with CC over the phone. She then said it will be ready by 6:40. Awesome. By 6:43pm, we park at spot #6 for Curbside pickup and texted. Refer to pictures for our texted messages. It didnt go as expected. She ask for ORDER #, which we didn't received when we called. Thought name and last 4 digits of phone was enough (those were the only thing she ask me when I made the order and she didn't tell me anything else other than what time it will be ready, unless she did but I didn't hear it) She then ask if it was a REMAKE or PICKUP. She ask for CONFIRMATION # Then she said we should get the confirmation # in the email. (What email? We ordered by phone) Then she ask what email I gave over the phone. She didn't ask for my email ) Told her she didn't ask for any email.. I then texted her my 4# phone number. She said nothing. There's no order here. A few more texted and I decided to go inside. Turns out the lady who took my order on the phone and the lady who's been texting me are the same person. Not only that, on the order receipt stapled on the bag is my phone number, 2 big beef.... and she said she got nothing for me? The same phone number I use to text her. She also got my name wrong. I think this is an example of an employee who is trying to play mischief. ( the car next to us, spot #5, the driver also went in and came out with his order, possibly with the same problem) So either she is very SLOW, incapable for the given task or trying to play some game, I'm not amused. It took us about 15 minutes from time we parked to the time she handed the order. See the texts on the uploaded screenshot, you decide what you think. I'm not ordering curbside pickup next time, it took longer than drive thru plus our order was already cold, and the aggravation and me still needing to go inside to sort things out totally defeats the purpose. ( unless thats her plan all along, to discouragepeople from doing curbside) Also, when I made the phone order, I gave her the last 4 digits and yet on the receipt, its the full phone number, so she knows, I think she's playing around. At lot of 1 star reviews are also related to curbside pickup and phone/online orders as it turned out, some waited 30 minutes, one guy went home without his order, another waiting 45 and so on. I guess 15 minutes ain't as bad, but I'm not coming back to this place.
Benjamin Carlson
00
I don’t know what kind of operation Portillo’s is running, but tonight’s experience was a complete embarrassment. After waiting 20 minutes in the drive-thru, they got my order wrong and completely forgot my house salad. I had to wait another 5 minutes for them to fix it – and mind you, no apology, no urgency, just the usual robotic attitude like it's my fault for expecting competence. Then I get home and discover the fries – four orders of them – are cold, stale, and clearly not fresh. I don’t know if Portillo’s has redefined what “fresh” means, but if this is it, they should be ashamed. I spent $67 on this disaster of a meal, and it tasted like it came out of a dumpster that had been sitting in the sun. I called to complain and was put on hold for 10 minutes before a manager finally picked up. She actually had the nerve to deny the food was stale because, and I quote, “we make our fries fresh.” Ma’am, I’m holding these fries in my hand. I tasted them. I know what cold, rubbery, hours-old fries are. What I received was not “fresh” by any definition outside of delusion. Her only offer? Come back and get new fries. No credit. No apology. No acknowledgment of the waste of time, money, and gas. Apparently, unless you're standing there in person begging for edible food, you’re out of luck. Here’s a tip: if you can’t maintain food quality and basic customer service through your drive-thru, don’t offer it. Portillo’s clearly doesn't care about the customer experience unless you're causing a scene at the counter. Absolutely unacceptable and never again.
Carlos Campos
00
I am not going back to Portillos, I am tired of being blown off by bad employees that dont care....I ordered my food on their app. You can no longer go through drive thru for pick up. There are places to park and text in your name to have them bring your order out, except they don't bring out your order. I called to ask and they told me you have to come in to pick up and then they hung up on me. When I went in to pick up my food I stood at counter for 7 minutes and no one came over. I called to ask where to go for food pickup, they instructed me to go to the place I was standing. I told them there was nobody there she told me someone was there and someone else will come over. A minute or two later someone (looked like was a manager) came over and handed food out. When he called my name and handed me my food, I had a feeling it was not all there, luckily I checked because I was missing my burgers. I called him back to tell him, he looked and found my other bag and handed to me. By this time I was a bit agitated, I told him that I thought Portillos doesn't make the app very easy to use. His reply was "whatever " and turned and walked away. This is the 2nd bad experience I have had at this location in a row. I have deleted their app and will not buy anything from Portillos.
Joe Hey
00
Nearby Attractions Of Portillo's & Barnelli's Willowbrook
Red Roof PLUS+ Chicago - Willowbrook
Fantastic Nails
Staples
Naturally Yours
We Fix Phones & Tablets Darien
Lebouquet
Nathalie Studio Inc.
Clovers Garden
Elevated Event Design
US Post Office Annex

Red Roof PLUS+ Chicago - Willowbrook
3.4
(554)
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Fantastic Nails
4.6
(114)
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Staples
4.2
(96)
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Naturally Yours
4.7
(82)
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Nearby Restaurants Of Portillo's & Barnelli's Willowbrook
Blueberry Hill Breakfast Cafe
The Patio - Darien
Zazzo's Pizza & Bar - Darien
Taste of India Restaurant - Banquet & Catering
Kabob Q
Jo Jo Japanese Hibachi & Sushi
Giordano's
Lumes Brunch Cafe
Stats Bar and Grill- Willowbrook
Black Horizon Brewing Company

Blueberry Hill Breakfast Cafe
4.5
(592)
Click for details

The Patio - Darien
4.3
(976)
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Zazzo's Pizza & Bar - Darien
4.4
(419)
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Taste of India Restaurant - Banquet & Catering
4.1
(421)
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Basic Info
Address
7195 Kingery Hwy, Willowbrook, IL 60527
Map
Phone
(630) 789-0909
Call
Website
portillos.com
Visit
Reviews
Overview
4.2
(1.8K reviews)$
Ratings & Description
Description
Chicago-born chain for hot dogs, Italian beef sandwiches & more, plus beer & wine, in retro digs.
attractions: Red Roof PLUS+ Chicago - Willowbrook, Fantastic Nails, Staples, Naturally Yours, We Fix Phones & Tablets Darien, Lebouquet, Nathalie Studio Inc., Clovers Garden, Elevated Event Design, US Post Office Annex, restaurants: Blueberry Hill Breakfast Cafe, The Patio - Darien, Zazzo's Pizza & Bar - Darien, Taste of India Restaurant - Banquet & Catering, Kabob Q, Jo Jo Japanese Hibachi & Sushi, Giordano's, Lumes Brunch Cafe, Stats Bar and Grill- Willowbrook, Black Horizon Brewing Company
