Arby's — Restaurant in Wilmington

Walked into Arby’s craving something simple. Just two chicken wraps. That’s it. Two little tortilla pockets of peace. But fate, my friends, had other plans.

Enter: Karen. Mid-50s. Frosted hair. Sunglasses indoors. Sporting a yoga outfit so tight it was spiritually aggressive. She was in line ahead of me, and apparently the concept of “waiting” didn’t apply to people whose husbands own a boat.

She ordered half the menu and then—then—had the gall to look at the cashier and say, “Oh, and he can wait. I was here first.”

No. No, I wasn’t.

I cleared my throat in a polite-but-I’m-not-playing way. “Ma’am, I just want two chicken wraps.”

She pivoted like a Bond villain. “Excuse me?”

I locked eyes. “Two. Chicken. Wraps. That’s it. You ordered six beef-and-cheddars, a Jamocha shake, and a diet Dr. Pepper. I will perish in line if you keep going.”

The cashier, bless their soul, nodded and slid me into the queue. Karen let out a sound somewhere between a cough and a dolphin scream. I accepted my small victory.

Moments later: two perfectly wrapped, warm, tangy, crispy-chicken miracles landed in my hands like a gift from the Fast Food Gods. I sat down, opened one up, took a bite…

Transcendence.

That honey mustard hit my soul. The lettuce was crisp. The tortilla was soft and just kissed by the grill.

I don’t know what mountain they harvest that seasoning salt from, but I’d die on it.

Sure, the journey began with a duel of wills and a woman who probably reviews throw pillows for sport. But the destination? Perfection.

5 stars. The food was awesome. The start...

The day shift crew is amazing. I feel like I should know their names; but, they're always so fast I don't get much opportunity to interact with them. Even so they are always pleasant, make sure I have everything I need, and greet me when I come in. Today the really tall guy was helping an elderly couple use the app, probably for a coupon. Where most people would be hostile or uncaring you could tell he was taking the time to help them out. He is a truly amazing individual. Very funny, friendly, and personable. There is also a female employee who is absolutely amazing as well. I don't get to interact with any if the other employees; but, based on the food quality the staff is amazing! I visit at least once a week and it's 100 percent because of the staff. I hope the owner can share this information with the staff and let them know how much i...

My initial interaction with the drive thru voice was not very friendly they just said go ahead in a rude manner I was trying to ask a question about the menu and she seemed frustrated with us I just wanted the 2 for 6 roast beef and fish she rang us up as something else and when I told her the price should be 6 $ she said we order the wrong beef sandwich I said okay I just want the 2 for 6 sandwich whichever one that may be and she got super irritated and told someone else to ring us out. at that point I didn’t want the service it was so poor. When I called to talk to a manager about the interaction she said I was standing right there she wasn’t being rude it baffled me that the management would just lie about it. It was very clear the women was irritated and rude from start to finish she even walked away angrily and told someone else...