Baskin-Robbins — Restaurant in Wilmington

My family is so disappointed tonight to consider severing our longstanding patronage of this Baskin Robbins. We go here 1-3 times a week after dinner for treats but may have to reconsider the way we were treated tonight.

My wife ordered a Chocolate Blast, we get them often. A guy made it, an male adult who seemed to have some authority.

I tasted it right away, it wasn't right. I asked my daughter to taste it, she said "yuck," and described the drink as watery and thin. It was either made with too much ice, not enough ice cream, or something but I the drink often and it's not supposed to be watery.

I asked a kid behind the counter to remake it and he said sure, and I handed it to him. I suggested he taste it, and he did (later I learned he's not supposed to do that) with a spoon and he said "yeah, it's a weak chocolatey taste, I'll go ahead and remake it for you." Just as he was preparing to do that the older man with the buzz cut who we assume was in charge came out and the employee told him he was going to remake it. The manager insisted he made it to the recipe and wouldn't remake it. He wouldn't let the is remake it. The kid told him he tasted it and it was bad and the kid got in trouble.

The drink Tasted. Like. Water.

He refunded my money, but wouldn't make me a better shake. This is the worst service I've ever received at a Baskin Robbins and I've always been a fan.

I was disappointed because I went out to get the shake for my spouse who just had surgery and is having trouble chewing or opening his mouth wide and could also use some calories about now and I had to return home without it.

Transaction...

The ice cream is alright. It certainly doesn't taste premium. I'd much rather suggest one go to Kilwins downtown. The service has been indifferent the last 2 times I've been here with my girlfriend. It's almost like they didn't care or were bothered by our presence. I'll go to TCBY across the street from now on when I don't want to go all the way downtown for frozen dairy desserts. Original post june2016.. update July 2017. It has changed ownership at least twice in that time. I have given this place several chances at redemption. No more! The service was horrible and rude and the place was literally falling apart. The two ladies behind the counter seemed bothered that our party and the few after us were disappointed by the lack of waffle cones. Their attitudes we're bad throughout the transactions. The ceiling tiles were falling in and there was a constant and steady drip of water in the middle of the parlor. Pics below. It should have been fixed immediately. It presented a safety and health hazard. The trash cans catching the constant streams of water were full of trash as well. If this is how they handle this problem how can you trust them to handle other health and...

For National Ice Cream Day, I went a different route with so many accolades already pouring in for my local favorite in Wilmington. I chose to enjoy a childhood past time favorite of mine...Baskin-Robbins 31 Flavors! This location is owned by a delightful franchisee & I knew I could still support a nostalgic, local business. They spared no expense with the generous scoops of Rocky Road & Cookies & Cream piled into a chocolate-dipped waffle cone, rimmed with pulverized peanuts. Mrs. enjoyed a cake cone with scoops of Very Berry Strawberry & Chocolate. Although we had to eat these as fast as Joey Chestnut in Nathan's Hot Dog Eating Contest due to the sweltering heat, I felt like a 6 year-old kid again for a few minutes! Thank you again for great ice cream & friendly service...even though the 2 young gentlemen working today, had no clue it was National Ice Cream Day. Lol. UPDATED...