Chipotle Mexican Grill — Restaurant in Wilmington

So I tried Chipotle first time in my life. This would be the one I went to and I was looking very forward to it been seeing commercials for years never stopped to try a Chipotle until this time the other day. I'll start off positive the customer service was impeccable, very helpful, super nice staff, overall 100 out of 100 on the customer service. So atmosphere the story where my food was being taken care of was very unsanitary and kind of cringey. If I hadn't wanted to try this Chipotle so bad I would have definitely not gotten it just based on what I saw on the line as on telling them what I want on my bowl. So that's definitely 50 out of 100. There is enough workers to have someone consistently keeping the place clean. And the food was disappointing, now I look great it really did I watched the guy as I'm waiting in line cooking fresh meat on the grill and it smells great the food looked good smelled good. So I do not know if there's a connection here but I didn't end up going home finishing my food after eating half of it there and shortly after I threw up a few times now I'm not saying it was the food at all. Please, truly understand I'm not saying their food did that to me. But thinking about that unsanitary line where they make your order I kind of have to be suspicious that it was because of that unsanitary which got me thinking how how's the food sitting on that line sanitary if the line is not. You could say yes they're busy it's not that easy to keep it maintained but also could it possibly be that some of that food is along on the overhead has been pushed back into the bins the food is in. Yes I'm being dramatic I know but that's part of the disappointment of wanting to try this place for years and being dissatisfied. Not only that I never go out to eat and then throw up but I did that day. But truly I would go back there and try it again. I never judge a place by the...

I’ve never seen such disorganization at restaurant Take Out. The employees kept struggling to find space to pile up orders behind the counter while:

1. the number of customers waiting was growing and
2. while the shelves for Take Outs sat empty beside me.

Finally I approached the ladies filling Take Out orders and asked them what all the orders in the pile were for. She said that they didn’t have an employee that usually calls out names for the orders so they just piled them up, Us customers were merely 5 foot away from them. All they had to do was read the name. She had to walk in front of us to get to the back to ‘store’ out orders.

I asked her to look for my order.

She had to dig to the back of the orders to find mine. I had been waiting 10 minutes. Keep in mind there people waiting before I got there.

I pointed out that my food was getting cold while sitting there when all they had to do was call names. Other customers thanked me for dealing with the disorganization.

(Don’t bother calling the store. You won’t get to talk with anyone - they won’t answer after you get through the telephone computer voice system and the voicemail box is full. I was glad to see a chat option in the app but ‘pepper’ the chatter was just as worthless. I just thought Chipotle cared about customer service. Now I...

If you're craving a delicious, customizable meal that's both fresh and fast, look no further than the Chipotle in Wrightsville Beach. This location consistently delivers on the Chipotle promise, making it a reliable go-to for locals and visitors alike. From the moment you step in, you're greeted by a clean, inviting atmosphere and the tantalizing aroma of perfectly grilled meats and fresh ingredients. The staff here is typically efficient and friendly, making the ordering process a breeze even during peak hours. They're usually generous with portions, ensuring you get a satisfying meal every time. Of course, the star of the show is the food. Whether you're building a classic burrito, a hearty bowl, or flavorful tacos, the quality of the ingredients shines through. The chicken is always tender and well-seasoned, the steak is perfectly cooked, and the sofritas offer a fantastic plant-based option. Their guacamole is consistently creamy and fresh, and the variety of salsas ensures there's a perfect kick for every palate. It's the perfect spot for a quick and healthy lunch after a beach day, a casual dinner with friends, or even a convenient pick-up order. For a reliably delicious and satisfying meal in the Wrightsville Beach area, this Chipotle location is a...