Firehouse Subs Oleander — Restaurant in Wilmington

I tipped them $20 and still got attitude. I give the crew of 4 working on 5/28/21, 2 stars. I give the food itself 5 Stars. It's always good. I ordered from the parking lot 3 cold subs at 6:15pm. I received my order at 6:50. Online orders must not be priority over walk in orders. I spent $30. I was told I have to come inside to let them know I was there. Usually my online orders are ready to grab and go when I get there. Usually there are only two workers and the food goes out faster. 4 workers seemed to slow everything down. Plus the two sandwich makers seemed to be chatting the night away while customers orders were delayed. 2 stars for the crew and 5 Stars for the food. All one crew member did was sweep the same spot on the floor around waiting customers, she could of been helping...

Arrived to pick up my order I placed on the app and the order had been taken by a doordash driver. When I said sometning to the guy that was working the night of July 1st, he said that order had been picked up already. Told him it was a personal app order not a doordash order. He has no intention of correcting the mistake until I told him I wasnt leaving until my order was remade. The girl working the line making the food got rude saying she had already made that order and questioned why she had to make it again. Implied that I was basically lying that my food got picked up by someone else. This location is turning into a dump. Employees have bad attitudes, tables are never clean. If you hate your job and people that much, go...

We had been getting sandwiches from this place for years. The whole wheat bread is little sweet but otherwise usually pretty good sandwiches. However, when I called to let them know they had screwed up my order, they refused to give me a credit for new sandwich and we're very condescending.

I can't imagine any good restaurant refusing to replace a mistake for a customer who bought hundreds of meals there before.

We will not be back!

In response to their reply, if they want to earn our business back, how about some complimentary meals to make up for the mistake and to reward the loyalty? I've never been to a business before that would not do that. That is why I wrote...