Chick-fil-A — Restaurant in Wilmington

The employees were nothing but kind when resolving a simple issue (we added a bag of ice at the drive thru to a mobile order and then something tech wise went wrong with her iPad and she actively asked other employees to help) we eventually Got to the drive thru window with it not being resolved and the “director/ manager”came outside to direct drive thru traffic while actively aggressively shouting to the employees everywhere about it being packed up. She was nothing but rude to them and me throughout the process. The director ended up giving us the complete wrong order in the end which was way more expensive ($85.05) then the two items we had made a mobile order for so karma is real. Regardless my daughter never received her grilled kids nuggets and since she is on a medical ketogenic diet for her treatment of her intractable epilepsy, she can only eat the grilled nuggets so after all that drama she didn’t even get food. The “director” was very unprofessional and downright rude. Hope everyone reading this has a great day and remember to not let anything...

TODAY WAS MY 1ST TIME IN THIS LOCATION. THE SERVICE WAS GOOD AT COUNTER WITH MY COBB SALAD. THEN I WENT BACK TO GET COFFEE AND BROWNIE. THE 2 EMPLOYEES WERE SIMPLY AMAZING. THEY WERE PROFESSIONAL AND FRIENDLY, SO KIND. AS I SAT AT THE TABLE. AFTER 10 MINUTES EVERYTHING CHANGED IMMEDIATLY. I WAS LISTENING TO MY TEACHINGS FROM CHURCH. IT CAME ON A LITTLE LOUD. I TURNED IT DOWN NOT TO INTERRUPT ANYONE. WELL WHEN I TURNED AROUND THE MANAGERS WERE TRAINING THE NEW PEOPLE. THE LADY IN THE GRAY SWEATER GAVE ME THE DIRTIEST LOOK ON HER FACE. I WAS SHOCKED ON HOW SHE ROLLED HER EYES AT ME. HOW ARE YOU GONNA TRAIN PEOPLE FOR YOUR TEAM, AND LOOK HOW YOU ACT IN FRONT OF THEM. THE GUY SAW EVERYTHING, AND HE LOOKED AT ME. I WAS GONNA SAY SOMETHING TO HER. BUT WHY SHOULD I, SHE WAS UNPROFESSIONEL, DISREPECTFUL , UNFRIENDLY, TOWARDS ME. THIS WAS WORST EXPERIENCE I EVER HAD IN CHICK FILA . I WILL NEVER. I MEAN NEVER GO BACK TO THAT LOCATION.

DEFINITELY NOT GOOD FOR THE CHRISTIAN COMPANY.

AM I NOT A CUSTOMER, WHY WAS I TREATED THIS WAY.....

MERRY...

I find it interesting that as far as I can tell they only respond to positive reviews & make no effort to make things right & try to improve customer service & acknowledging their rude demeanor.

11/15/21 I don't know why I torture myself. Going to this chic fil a sucks. They didn't put the lid on my shake very well and it spilled and I called to let them know and they basically said it was my fault. Not to mention They had both lines in the drive thru open and I ended up behind the car that was behind me because the person wouldn't answer the drive-through that I was at. I already placed a mobile order so I didn't need to order. They just suck! 05/08/21 For some reason I can't leave a new review. The food is good... However now they have stopped driving certain items and in addition raised the prices of the smaller shake for example. I haven't been to chic fill A in done time and although the food is good... It's b not worth the ridiculous pricing.

07/20/20 Customer service at this one used to be much better. Not impressed with my...