GameStop — Local services in Wilmington

DO NOT SHOP HERE! My husband and I decided to get our little girl a Nitendo 3DS here for Christmas. We took the suggestions of the salesman and he suggested this device. We let her open it on Christmas day and she literally never played with it Christmas day as she already has the app of the game they sold usthe RECIEPT SAID WE HAD UNTIL JANUARY 15 TO RETURN IT! SHE NEVER OPENED OR PLAYED WITH IT! We thought we would return it no problem. WRONG! The salesman OPENED it to show my husband the color of the system because the one he was looking at was black. Saying that this one was prettier for a girl! We have never had such a hard time with returns. We very rarely have ever had to but save yourself the trouble and go to Best Buy! They not only would not refund our money but didn't even offer a store credit! The salesman knew by opening it We could not return it! But yeah they'll buy it back for 1/2 the price and mark it up to con the next...

I will never go,shop, promote game stop ever again. This particular game stop lost 4 Pokemon cards I sent in through this location to get graded by PSA. Waited over 3 months and not a single update, email, call, or text. After over 3 months I received a call from a random customer service rep not even affiliated with the store to tell me they “lost” my cards. Their plan of compensation was 1/3rd of the total cards value. Cards included a BASE SET CHARIZARD. A mega charizard ex and 2 other pricy cards. They also offered me STORE CREDIT! Why in the world would I spend money that goes to GameStop directly when you just lost me almost 2 grand in cards. I have formally filed a complaint and will be pursuing legal action if not rectified in a timely matter. WILL NEVER GO TO...

This location is horrible. just go to the mall. or the one near silver lake. The lady there is super helpful and nice. Promote her. She is helpful and has customer service. The store leader with short hair needs to find another occupation. He has to be 30 yrs old and cant function in a game store... Id get it if I was being difficult. I just didnt realize all the sales were for gs pro members only. He is rude. Doesnt have any customer service and has a nasty attitude. Cant even make a proper pitch for the gs rewards too. Promote the right people please. Wont being going back to gamestop in general. No point. The online store is just better. The benefit of the stores are they are fun to go in. But some of the employees suck the...