Waffle House — Restaurant in Wilmington

I do love a good breakfast at WAFFLE HOUSE. 😛😛😛 I visited the waffle house last Sunday at about 9:30 am. The parking lot had only a few vehicles in it. I thought good I can get some breakfast quickly and be on my way. Upon entering there was a family of 4 setting at a booth - three people that seemed to be friends of each other sitting at another booth; and an elderly gentleman sitting at the counter. They all had thier food and were eating. Myself being left handed; I seated myself at the far left of the counter. After about 5 minutes a hostess asked me what I'd like. I replied the 2 egg breakfast eggs over easy hash browns white buttered toast and patty sausage orange juice and water. Here is where the plot thickens. She gave me eating utensils and the O.J. and walked over to the other end of the counter and counted her tips walked back to the register and changed her $1 bills to larger bills. I asked for a straw and she replied "you made me mess up" I apologized and she threw a straw on the counter. She still hadn't forwarded my order to the cook. I sat there another 5 minutes or so and and another waitress asked if i'd placed my order yet now I'm getting a bit upset and told her I had but it wasn't given to the cook. She said I'll take care of it. she got my order to the cook and he started to prepare it. This entire time my toast was done and sitting in the toaster now cold as ice. She slapped some butter on it and rubbed it together. When I received my food the hash browns were burned the eggs were barely warm and the sausage was missing along with the water i ordered. I didn't complain at that time. I CHOKED DOWN THE FOOD AND WAS EMEADIEATLLY ASKED HOW EVERYTHING WAS. I REPLIED IT WAS THE WORST BREAKFAST I'VE EVER EATEN AND STILL HADN'T RECEIVED THE SAUSAGE OR THE WATER. SHE OFFERED TO REPLACE MY BREAKFAST FOR FREE. DUH; WHO WANTS TO EAT TWO BREAKFASTS !!! I ALSO SAID THIS ONE SHOULD BE FREE. OF COURSE THEY CAN'T DO THAT. SHE HANDED ME THE SAUSAGE. I ASKED TO RAP IT IN SOME NAPKINS AND I'LL GIVE IT TO THE DOG HE LIKES COLD SAUSAGE. $ 9.10 FOR A COLD BREAKFAST. I WROTE IN THE TIP LINE OF THE RECEIPT PAY MORE ATT. TO CUST. WORRY ABOUT TIPS AT END OF SHIFT. ITS THE LAST TIME I'LL EAT AT STORE # 1270 IN WILMINGTON NORTH...

We came into town and of course we had to visit Waffle House. It was a group of us together and there was no one in the restaurant. The waitress told us to sit anywhere and my husband made a joke about it. It wasn’t a bad joke. He just asked her if she was sure because the restaurant was empty. don’t know if this is why she decided to treat us with horrible service. But tell me if I’m wrong. She takes our order and for one makes sure we are the last ones that she took. That is not the problem. When she takes our order she asks us about the Waffle and we thought that a regular waffle was decided. But in the end when she brings our food out she says that because we substituted sausage for chicken (we don’t eat pork or beef) that our order did not include the waffle. I asked her how come she did not say this when we made our order. She totally ignored my question. Ask me this who goes to Waffle House and doesn’t order a waffle. I thought and thought and thought and realized that because my husband was laughing Ang joking (not even with her) with his buddy, she decided to be petty. The meal we got was the All Star and we had gotten that when we first arrived at another Waffle House and the waffle was included. So I’m leaving this review to let Waffle House know that they lost this one. Treat your customers better. I’ll go and buy a waffle maker before I go back. In the end, I stopped eating and told her to take my plate off of our bill. She was still asking us if we wanted to pay...

This is probably, the worst Waffle House I've ever been to. Out of sausage gravy..... roaches crawling across the tables, and really....it was already an uncomfortable environment, BEFORE the little pale skinned girl who shouted obscenities, using the "n" word repeatedly, showed up. As she sat behind us, uttering things that normally, might get a reaction of fear from older customers.....I looked at my friend, rolledy eyes, and got to pay for our horrible food and horrible experience. The time I visited before, there was a sectioned off area of open tables, but I was turned away and told they weren't accepting any more dine in customers. I could go on..... Waffle House!! This is a problem on the corporate level, when an establishment is allowed to be this inconsistently bad at what they do, and for so long. If corporate isn't getting a boat load of complaints, it's only because people actually care less when consuming alcohol. I don't drink..... Your business model doesn't work for me. My advice is to hire in house managers that remain with one store, fire all employees who allow their loud obnoxious friends to run off customers, and switch your district managers around...

Or...... keep it the same and change the name of Waffle House to the...