Subway — Restaurant in Wilton Manors

I came to this Subway quite a long time ago (easily more than a year ago) and was treated rudely by a staff member who curtly and abruptly told me to take off my mask. I made it known that I did not wish to be spoken to in that tone, and he simply became defensive and more argumentative. This in itself is not a major incident, and not something I would normally comment on, except that, since then, I encountered two other Subway restaurants that featured staff who were very similarly rude. This is especially distressing as I, at that time, had just come back from being overseas for an extended amount of time, and the glaring difference between Subway restaurants in other countries, versus those of my own country, struck me as being something very much worth commenting on. If Subway restaurants feature such polite staff overseas, then why can't they be that way in the very country where it was founded? Does Subway not believe in customer service in the same way that other countries do? It is even more remarkable that, after I returned to the USA, I still have yet to eat any food from Subway, since, in the three times I attempted to do so, the staff were always rude, and almost always in exactly the same way. The manager of this particular Subway, Afir, offered some sort of apology for the way I was treated such a long time before, but then again, he was also lacking in social skills (stating, for example, "get to the point..." in a dismissive manner) and he even hesitated to grant me the simple request of wanting to use the restroom, giving a sort of lecture before he agreed to do so. I have got to say that I was really experiencing an emergency at that point and I certainly did not appreciate a didactic tone, especially as he knew very well that this was a customer that he should be trying to encourage to return to the store after being treated badly before. As I explained to Afir, I was communicating to him the very real concern I had over why so many Subway restaurants seemed to have rude staff. I also explained to him that the corporate office of Subway is not responsive to complaints buy only bounces the complaints back to the franchises (all Subways are franchises). Therefore, a customer is left with no option but to go back to the original stores. I myself am of the opinion that Subway restaurants in general should be aware of the fact that they are in the customer service industry and, as such, they should be polite to the very people who are keeping them...

The gift card I was given as a gift was supposedly invalid after the sandwich was made so I paid in cash. The employee here told me to "Validate" the card on the Internet Subway site. There is no place to "Validate" the card and no phone number for customer service where anyone answers the call. I did verify that there was $30 on the gift card at the website. I sent customer service a message as it was the only way to contact them through their website.

Got a message in my email that they would address my concern. Nobody emailed me or phoned me for 2 weeks so I went back to this Subway and tried to by chips with the card. Still saying invalid. The employee game me a phone number for the corporate office in Miami. The message said to contact customer service on their website so I did so again. Nobody to address the concerns at the Miami office either.

Finally got an email message from customer service at my second request telling me the card is Valid and to try using it again. Total runaround.

Been there, tried that. Twice.

Sent the card back to the friend who is returning it to the store out of state where she bought it and she's sending me cash for the money that was on the card.

She said she won't ever buy a Subway gift card again and I won't either because Subway is way too cheap to have a customer service that answers phone calls for issues with...

First off I think this is the first review I've ever done. I used to think that when people left a bad review that there may be other motives at play. I've been eating subway sandwiches my whole life and have never had a bad one. Until now! This was the worst sandwich I've ever had. I ordered through the app because it was halftime of the game. I was hungry, so let's do this. It was very easy to order and was ready when it was supposed to be. Cool. I run home sit down, the second half of the game was just starting. I open my sandwich and the first thing I noticed was that the bread was one shade away from being black (burnt). I pick it up and all of the toppings fell onto the table. Now I'm mad. Took a bite, after reassembling, and the bread that wasn't burnt was tough. Like talking a bite of a piece of leather or something. I could go on and probably should but it just makes me mad tho know that I spent $11 and could only eat the insides. I'm not gonna give up on subway just yet, but I'll never being going back to this one. One more thing. When I went in to get it, it's not like they were busy either. One person sitting and eating and one person in line. Very disappointing to...