Dairy Queen Grill & Chill — Restaurant in Winchester

On 1/26/24 around 815pm I took my daughter to dq downtown and got horrible service trying to get nondairy ice cream for my extremely lactose tolerant daughter. They didn’t even try and care. When we left frustrated I decided to call this dq. I simply asked if they had non-dairy ice cream and while the girl did say no they didn’t have it, without thinking she said they did have another ice cream item just not blizzard ice cream. She then immediately offered to break up several dilly bars and to crush and blend them for my daughter so she could have her Oreo blizzard. Ashely went so far beyond anything she had to do, and even further than I would have ever expected her to go to give my daughter a good experience in getting the blizzard she wanted. She’s amazing and totally reconfirmed to me that there still are people out there that genuinely care that others are taken care of. It was the best fast food experience of my life. Just a year ago I left 1 star review for a single trip having to have a single burger redone 4 times. I deleted that review because of how amazing Ashley was. Shes an employee this company needs to work hard to keep and promote. She will be a true asset to...

Just went through the drive through at this place with my three boys. I ordered three kids ice creams. The lady proceeds to tell me that they are not serving ice cream because "we are about to close". I looked at the clock and it was 3:30pm. I then asked what time they closed and she said 4:00pm. What a joke these people are so lazy they wanted to close down the ice cream maker 30 minutes before they closed. I then called and found that they actually didn't close till six!! Isn't that the most ridiculous thing!? If you are open till 4 o'clock, you should serve ice cream till that time even if it's Christmas Eve! No excuse and will...

Visited late one December evening because my husband, who is diabetic, needed to eat. We had our tired four-year-old in tow and they very kindly gave her a free sample of some snickerdoodle toppings because she can't tolerate the dye in regular sprinkles. I wasn't feeling well that evening and I forgot my purse--left it hanging on a chair in the dining room. The next morning we remembered that we had stopped there and went back to get it, and they took good care of it for me and not a thing was missing. They are good people and I don't go to DQ often but will make it a point to return to this store. So...