Pho Bistro — Restaurant in Winchester

I guess the store has a new management or new owner as the food are not the same anymore. This place was run by a Vietnamese mom and her entire family, they make every food satisfying to your taste and the service was really good, Went by today and the cashier was latino, the cook was latino, and I was surprised and did not ask thinking maybe they have a new people around as they get busy at lunch time most of the time, I use to chit chat with the owner as she usually come over to my table whenever I am waiting for my order. Today was a not just a bit but completely messy. My order takes like almost an hour I put an order at 11:59 and did not get my order at 12:50 and the other people after me was been served, I understand I order to go and they are dine in but it seems like my order was left forgotten, until the cashier/waiter come over and realized I’m still there.

So back to my order, which part of it my fault that I should’ve triple check. I order 2 P1 soup but only charge 1, D1 Viet coffee with condensed milk but he punch D2 without milk, 2 order of B1 which is combination pork bahn mi to find out when I get home after 35mins of drive and all you can taste is the mayo, and I was surprised there was jo cilantro in the sandwich but to find a romaine lettuce like it was a american subway sandwich with a little bit of touch of banh mi so what I got is 1 combination Pork order and 1 is beef. Then I also order the E7 which is Mixed veggies that supposed to NOT have a broccoli but GOT VEGGIE PLATE full of Broccoli, as they have 2 veggies one is beef broccoli and other one mixed veggies which has no broccoli which I order. I did not take a picture anymore as I am frustrated already and hungry and so my kids are. But of course my kids ended up giving the broccoli to the dogs.

I used to come here, take my family, co-workers and friends like I owned the place as I highly recommend this to f&f. Basically I am regular customer here, as I always stop by on my home even though it’s almost 30mims away from my house. It used to be good as in good. But since I haven’t come by here in a couple of months and got busy and was on vacation, I wasn’t able to come or stop by to get food for my lunch break when I’m still on the clock or lunch food for my kids on my way home. And today was the day of ok missed mama’s banh mi just to find out it’s all not the same anymore. So not sure if they have new management or the family is just not there or idk. Spend $70 but I’m not going to drive back for 30mins just to have them fixed it. I guess that will be my last time coming and will find another local and family owned...

I ordered to go,when i am paying the pos or machine has a problem that the person or cashier that time he doesnt know what the problem was he said it shows on the machine error i thought my card was decline or something so i gave him the other card its the same he said he didnt know whats wrong but the machine said error so i thought that maybe my card has insufficient balance so i gave him again another card and again its the same error comes on the screen and he said he dont know what to do until he realize to check if there is a paper on the pos until then he said there is no paper thats why no receipt comes out.i even not realize that i might be charge on all the 3 cards that i gave him until few days that when i check my account on my card all of them was charge actually 1 of my card was charge twice and the 2 other cards was charge 1 each meaning i was charge 4x.what i did was come to the restaurant and inform them what happened and the man the cashier he called somebody that he said the one knows how to refund the 3x charge,the man called and speak to me over the phone he asked the card number last 3digit he said he will refund it but it takes a few days.but until now i didnt receive any refund morethan a week now.i will be back again to the restaurant to inform them.moral of this story..just be vigilance and be careful on every transaction.i hope this wont happen to anyone.this is a waste of time going back and fort,lesson learned on my part.and i hope those who work on the cash register knows what their doing so that they not wasting...

I have been going to the same Vietnamese restaurant for the past 20 years. I have tried other restaurants during that time, but I have never found one I liked quite as much. Today, I decided to try this location, and I am glad I did so. It is the first location I have tried that equals or exceeds the quality of my usual spot.

I had four items: beef rare steak pho, shrimp tempura, fish sauce chicken wings, and egg rolls. Each of them was delicious. The pho was very light with just a little sweetness and good quality beef. The shrimp tempura was crispy, with a good balance of batter and shrimp, and the frying oil was clearly fresh. The chicken wings were very interesting and with a tangy and subtle flavor. I was worried the fish sauce would be overbearing. It was not.

And everything was very well priced, with three appetizers, two drinks, and two entrees (I ordered another pho to go), costing around $60. The pho was also quite large, so I also had enough leftover appetizers for a whole other meal.

The service was also lovely.

I am glad I gave this location a try, and I hope you will too. I don't think you will regret spending...