PT's Express — Restaurant in Winchester

Here at Arizona CHARLIES on Boulder this PTs Express is not a great choice for food in a casino that hasn't got much to offer anymore. Do you like chicken noodle soup? Great, but not 7 days a week, ridiculous. Pepsi?? Forced to pay $7.00 for two 20 oz. btls. Outrageous. Tried the steak sub with very few peppers & onions and orange American cheese slice. No provolone or mozzarella like everywhere else. Tough and chewy. We waited 5 months 4 the great remodel and its simply a terrible chain rest. No buffet anymore, no steakhouse anymore and the Cafe that was ok is now a cheap version of its former self. Had pot roast about a dozen times, tender and flavorful but no more. Hard end pieces that just were not the same. Asked 4 "chef" and he admitted they were not allowed to use previous cut prepackaged pot roast and now put out an inferior product. Management needs to be reassigned and new blood brought in. Try turning on the light on slots and wait. And wait 4 help that takes forever to respond. Bad enough no valet anymore, so i avoid nighttime parking at all costs on sketchy Boulder Hwy. Once a great locals casino this place i once called home, i simply...

I eat at many of the PTs throughout town and this one has poor service. Very abrasive and impolite, especially when compared to AZC Decatur and the Strat. There is no greeting when you approach the counter and if after saying hello and start ordering with the person in front of you, the response is I'll let you know when I'm ready. Today, after being told that I'd be called when it was ready and I asked, do you think 5, 10 minutes or so, hardly an unreasonable question and the answer is I'll call you when it's ready. Dont know what it is about this particular location but the staff is great at both Sourdough Cafes and Dunkin and it's only this PTs. I would hope you could take this as a training incentive and teach the staff proper service and how far being polite can go because this location fails in...

I go to Az Charlie’s Boulder all time and it’s awful now that they converted over to PTs express. The first time we got our burgers the white paper was still on it. The second time we ordered chili fries and there was no chili today we ordered chicken wings and it was nothing but a bucket of salt! I called just to let them know and the female that answered stated just bring it back and hung up. Each time I called them as a courtesy as I like there food when there’s no issues i was very polite but if it was them eating it I’m sure they would be cussing me out if I was behind the...