Starbucks — Restaurant in Winchester

It’s doesn’t matter if the coffee and the store itself are any good because the customer service is awful. There were three people working and I was the only person in the cafe but the person making my order started it, then decided to clean another coffee machine, then have a chat with another worker, and didn’t actually finish my flat white until I asked what was taking so long and why they were blatantly ignoring my order. Then another employee took over and apologized but it seemed they were fully aware of what was not right. It felt as though they got a kick out of it and were very patronizing. Perhaps they’re just bored teenagers or they decide how to deliver service based on how much you tip them. Who knows!? But it was very unpleasant, and I have always been a big fan and advocate of Starbucks. I don’t believe that this particular store is an honest and fair reflection of their other stores and their brand. This said, Starbucks should better train their staff on what great customer service looks like and spot when someone isn’t up for...

Usually I don’t come here in the morning because of the lines; however, Starbucks recently introduced online ordering. In theory I can pre-order my coffee and food and be in and out of Starbucks. Well, waiting is only slightly reduced and error rates are greatly increased (from my experience thus far).

Anyways the staff is a bit standoffish, which I guess is somewhat understandable during rush hours. However, once I was accused of trying to cheat/steal food I ordered online, which crosses the line. Basically I order a mix of stuff and had 2 bags to pickup. I was in a hurry and didn’t realized I had 2 bags for my order nor did the employee. I ended going back to pick up the other half. Well the same employee (some girl) got really nasty when I tried to recover the other half of my order. The whole situation only cooled down when another employee found the missing half of my order. I didn’t even get a sorry for that mix up and got accused trying cheating...

Don't plan on parking near this Starbucks. Parking has been severely limited in downtown Winchester.

Don't plan on using the bathroom. It's closed.

Don't plan on sitting down even just when waiting for your order. No chairs. No tables.

Don't plan on using their wifi to get something done. See above.

DO PLAN on asking why your order is only fulfilled after all call in orders have been completed. (This reminds me of being served in a store when the phone rings. The employee picks up the phone and helps the caller for 10 minutes while you stand there.)

DO PLAN on being disappointed.

DO PLAN on not having to needlessly tip. ( who in their right mind tips for takeout food that you have to pick up yourself? )

DO PLAN on quickly realizing that you make better...