Pho Tan Loc — Restaurant in Windsor Locks

Poor customer service!! I'm from out of town. Upon me checking into my hotel room on 7/11/24. I was hungry after i got off of my ✈️. I wanted 2 try a place with good pho. As i came in around 7pm there was 1 young asian boy at the counter, I had 2 greet him 1st. As i sat down my table was sticky & only 2 ppl were there in the resturant getting ready 2 leave. I placed my order which is beef pho with beef & meatballs, something i order often from different pho resturant's. When i got my food i noticed there was no beef in my pho, only hard meatballs. I informed him nicely that i noticed i didn't have any beef in my pho. He tried 2 argue with me on what i ordered & told me there would b a extra charge 4 meat i said okay by the time i got my few thin slices of meat my pho wasn't as hot 2 cook it. I was not offered a refill on my water & was given 1 napkin i had 2 ask 4 a straw 2x's. He was 2 occupied watching a movie on his phone at the counter & it seemed as if i was disturbing him when i was the only customer, this is y he forgot my meat, i only ate my dumplings & was 2 pissed 2 finish my food. So i got a carry out 4 my container 4 my pho i guessed he noticed my frustration & tried 2 apologize. I usually leave a $10-12 tip but i was so displeased with his bad attitude i only left $4 that which he didn't deserve that because he never checked 2 c if i needed anything i had 2 walk up to the counter while he was watching movies. I even had 2 walk my bill back up & a man that works there was standing on the side of the counter didn't even speak just looked me up & down. I'm glad I'm not the only 1 that noticed the kid's attitude upon reading other posts. Now wonder the place was empty & places like...

I had high hopes for this restaurant because of the respectable review (more than 4 stars) on Google, and Pho76, the restaurant it replaced, was decent. Unfortunately, my party and I were disappointed by the sticky bathroom floors (Ew!), near empty bathroom soap dispenser, watered down hot sauce (who does that?) and non fresh ingredients (since the lettuce in the salad rolls had browned edges). The peanut sauce for the salad rolls wasn't peanut flavored at all. I was also surprised that a 3% credit card surcharge was automatically added onto the bill. I've never seen a restaurant do that before.

Clearly, this place is trying to cut corners with their sanitation and food in order to maximize their profits. Too bad for us because this means that we'll need to look for another place...

I stopped by for lunch. This was my first visit. This is a family run restaurant. I saw 3 male servers and one female server. They may have been siblings. Not too sure. One of the males was sort of rude and stand-off ish. I could tell that he resented being there. Judging from his behavior, he is most likely forced to work there by family. 🤷🏽‍♀️ Just a hunch! 😩 Anyways, one of the other male servers made up for it. He was very hospitable and attentive. I ordered vegetable pho. It was delicious. I asked the mean server for a to go container. He charged me for it. Oh well.. guess I will use it at home and put my 50 cents to...