Asian Bistro — Restaurant in Winooski

I ordered dinner from Asian Bistro tonight and was very disappointed. After my friend and I finished our appetizers, a few bites into my main dish I was startled to find that in one of my bites of food there was a SHARD OF GLASS. We immediately stopped eating and called the restaurant to let them know. I politely asked if a refund would be possible. After declining their offer of store credit for that one dish only, the manager said I would be given a full refund and they hung up quickly. After cleaning up from our meal, and throwing out the rest of our barely eaten food. I get a call back from the restaurant being told that a driver was on his way back to my address without explanation as to why. When the driver arrives, he explains that he must take our uneaten food back to the restaurant in order for us to get our refund. I explained that no one had previously told me to save our food for someone to pick up and that it had already been thrown out. He then suggests we go get our food out of the garbage. My friend then proceeds to scoop our food out of my trash, tossing it back into our already rinsed out containers. I go back to the driver with our bag of food along with the piece of glass. The driver looks in the bag and immediately asks, "So you ate the appetizers?". To which I respond- Umm yes we did and then we found the glass. He takes photos of everything and tells us that the restaurant will decide about our refund when he shows his manager the food. I apologized to him for the inconvenience of driving back and waiting for us as we went through our garbage. I just now received a full refund but boyyyy was this all sooooo not worth it. This goes beyond bad food or one mistake. I would be very understanding if they had apologized and found a way to give some reimbursement right away. However, I was questioned over the phone and in person if the rest of my food was eaten and without any glass, which I believe is besides the point since we obviously wouldn't have eaten anything had we known there was glass mixed in with anything. Additionally, I believe the hassle of sending back a driver for photos and him waiting for food scraps is not worth the $30 I spent for my entire meal. In hindsight, I would have honestly preferred no refund than to have to watch my friend fling noodles covered in garbage back into a plastic container. Ew. Long story short- thanks for the refund but finding glass in your mouth isn't fun. (Sorry for sounding like...

I order wings here all the time from DoorDash and they used to be really good. They were juicy and had good flavor and I order the same wings every time but lately they have been absolutely inedible. I keep trying because I think it's only Mondays that they're bad. But I've also called the store and ask to speak to a manager and they continuously tell me there isn't one on multiple occasions I work at a wing joint and when people ask me where else can I get good wings? I used to suggest there but I'm so disappointed. It's very frustrating because I don't know where to get wings anymore. On top of that their menu has been adjusted on DoorDash and other sites where pretty much you can only get wings. I called and asked if they didn't have them anymore and they said no they do and they would mention it to their boss again and again it has not changed. It has been weeks and I have continuously stupidly ordered wings from there. The same flavor every time and they've been burnt to a crisp with no flavor and no sauce at all. I don't really understand. I don't order them crispy. I don't order them dry. I don't get it and no managers ever gotten back to me. Even left my name and number with somebody. Doordash won't give me my money back and I have lost so much money on five dozen wings multiple times. Yes that is my stupidity but again like I said I've called to ask for someone that can fix this problem for me or make me feel better about ordering wings and suggesting to other people that...

ive ordered here in the past multiple times with no issues but i just spent $54 with tip that I'll never get back so i just wanted to say this for the owners:

if the chicken is dry cause it's been in the fridge too long, don't sell it. don't cook it in sauce and try to make me eat it. i threw away a whole sesame chicken entree because it was worse than the creaky chicken, which was also very dry and tough. but don't break the trust, please.. now look at us: hurt and im afraid to trust. idk if ill be able to trust like that ever again. nobody wins. it's unfortunate and it just hurts us both. im sorry, but im just not ready and it's going to take a long time to build back the trust that ive lost.

my qualifiers is that i eat gas station food and im not a picky eater nor am i a complainer. $54 like i coulda gone to the water pump place. i fr wish i ate cheese and triscuits for dinner. ngl, cheese and triscuits never did me wrong.

it was good while it lasted. no regrets, except the $54 i just spent. but ill be okay. now ill just drive through the rotary like "they used to have creaky chicken there, but they changed".. idk what i paid for, but that's not the AB that i know.. that's...