We had a very poor experience here recently. Since the restaurant does not accept reservations (party of 6 for brunch) we had to continually check the Yelp app to use the estimated wait time to try and guess when to start our wait (via the app) to get a table at the time we wanted. This alone was frustrating - we were on the waitlist for over 1.5 hours before showing up at the restaurant (all 6 of us) when the app said to check in. We checked in with the hostess and waited about 25 minutes before checking in again (bringing our total wait to around 2 hours). When we asked the hostess what our remaining wait time was, she informed us that we had been taken off of the list.

When we asked why, she repeatedly said "You were notified". Now I was standing 4 feet from her the entire 25 minutes and never once heard our parties name mentioned. When we inquired further, she spat out that we were informed via text and did not respond. The hostess did not 1) mention that we were going to be notified via text or 2) say our parties name out loud to make sure that we were not standing directly in front of her. When confronted with this information, she told us that "I have 30 party names to remember, you can't expect me to remember everyones face".

When we asked what the wait would be, she informed us it would be around 1.5 hours. She did not apologize for the mixup or apologize for not explaining the "proper" check in process to us.

We left and went to Waterworks where we waited for 3 minutes before being sat and had a wonderful meal.

Now you might say that this is our fault for not looking for a text message, and we do share some of the blame but after initially checking with her in person we assumed that we no longer have to pay attention to our phones - and if we were expected to she would at least call out our parties name (like every other restaurant I have literally been to) to see if we were standing in the restaurant before completely removing us from the waitlist after 1.5 hours.

Because of this I will not be returning and will be urging everyone I know to avoid the restaurant as well - Waterworks has fantastic brunch specials and a much nicer atmosphere overlooking the scenic Winooski River.