Arroyo Bakery — Restaurant in Winston-Salem

If you’re ordering a cake for pick up please beware. I placed a chocolate cake order for today sept 8, two weeks ago !! Today they call HALF AN HOUR before pick up saying they ran out chocolate bread if vanilla is okay. I said no, vanilla is the complete opposite of what the birthday person wanted and asked if I could get a refund since I had already paid and they aren’t delivering what was agreed on. When I went to go pick up the money the cashier apologized and said they ran out of chocolate bread yesterday bc they had a lot of orders. I said it’s fine don’t worry, which it was fine but why on earth wait 30 minutes before pick up to call and let me know??? That’s what got me pissed. Anyways , luckily I’m a baker but wanted to save myself from the hassle but ended up making my own chocolate cake for birthday person and turned out so much better. Very disappointed tho as this was my first time ordering a cake here and certainly the last. Picture of my...

Be very careful, don't buy the bread here, they are unhygienic and they charge you extra money, you have to pay attention when you buy because they charge you too much, I bought three flan and they charged me 4 I didn't pay attention to the moment the next day I went to the store and I asked them to check the cameras so that they could see with their own eyes how many I bought, and they gave me as an excuse that only the cousin can check the cameras, they did not return the extra money they charged me, and the cashiers are very rude when a client makes a rule,

No compren pan en esta panadería son antihigiénico, me cobraron extra dinero,y cuando fui a reclamar fueron muy groseros,no me regresaron mi dinero son...

Bread here is great, service could improve as far as friendliness and communication. Was in town, thought I'd stop by for bread. Online it stated they closed at 8pm I showed up at 5:03pm the girl at the door rudely states they're closed but still allowed other people in (not sure why, I'm assuming they may have had special pickup orders or they were friends or relatives.) They probably stop baking early and don't make more bread, so maybe update your business Hours the butcher shop next door said they do this very often, few times a week. I did order a cake here once for my baby shower I was disappointed with the decoration as it was not as expected. That's just my experience, use...