McDonald's — Restaurant in Winterset

While constantly being inundated with "use the app" rhetoric, I decided to use the app for the first time. I ordered my breakfast, pulled into curbside slot #5. Waited 15 minutes for a bacon, egg and cheese bicuit meal. Finally tired of waiting, and watching car after car go through the drive through, order, get their food and leave. I decided to go in and see what the hold up was. After waiting at the counter for what seemed like a unusually long time. Someone finally came up and asked if I needed something. I explained that I had ordered on the app and was waiting outside for curbside pickup. He looked like he had no idea there was and order for curbside. I showed him my electronic receipt on the phone. He went into the back and came out asked me my name again. Then said "oh ok". He disappeared into the back again, came out 5 minutes later with my order. The biscuit was cold. The hashbrowns were actually hot. I feel like using the app, may have slowed things down instead of speeding up the process. If you keep pushing the app, then make it appealing for people to use it. Because it sure wasn't for me. I hope the management at Winterset, fixes the issues people are having soon, or it won't...

McDonald’s Winterset Iowa

This McDonalds is a pretty new location. Nice looking building and outside grounds.

Plenty of parking and good amount of handicap parking.

Inside the floor is dirty with foot prints all over. Food on the floor tables and seating not clean. I was in the facility for breakfast from 9am till almost 10am.

No staff ever cleaned a table or picked up food off the floor. It is just not clean! Like they are under staffed or they don’t care or maybe both?

I ordered a well done big breakfast - it took 17 minutes and only the eggs were well done. The ticket clearly shows the well done big breakfast designation.

No honey or jelly out or given for the biscuit. I had to ask for it. Also , there is no fountain to get your own drink or refill it. ?!

Staff seemed a bit...

Almost every single time my boyfriend and I get food or drinks the food isn’t as fresh as it should be, the burgers have missing pattys or receive the wrong burger, the seasonal shakes ordered a Shamrock shake and got a vanilla shake with one thin line of shamrock then when I asked if it was made correctly I was told it was just the food coloring and the vanilla shake itself was the shamrock flavor and they just add green food coloring, ordered a smoothie and fries got my fries (cold) was told to pull up to the second window and someone would get it out to me.. we waited 15 minutes and never came so we just left without getting the smoothie we paid for. Very disappointing for the new big Mc...