Dairy Queen (Treats and Cakes) — Restaurant in Wixom

Sorry for the dumb username, but I’d like to share what I experienced with my order. The person who took my order was nice, but I feel like whoever is managing this location is cutting corners majorly. If I’m wrong please explain what’s going on.

In the photos depicted, there is a huge difference between what the order is supposed to look like versus what I received. The first two photos depict what is expected versus what I received, and the following two is what it became after eating it for a while.

Generally, the misty freeze is supposed to be majority misty, with ice cream in the center. This was two pumps (not exaggerating) of flavoring, and the rest, ice cream. I’m not kidding when I say “and the rest, ice cream”. It was at best a little bit crunchy.

I don’t want to put any shade on the person who served me, because they seemed like they were just following what the manager is telling them, due to a recent experience (with another employee) my mom had fairly recently with her “Chocolate Covered Strawberry” blizzard, and her not being given anything for strawberries (my order was just plain incorrect. It was still good, though).

If there’s people just in training, I understand completely. I’m not trying to make accusations, I just haven’t had any good experiences lately.

Anyways, I’m not changing my stance on the fact that what I received was poor in quality, incorrect in the past, and feeling like corners have been cut as of recent. However, I will remain compassionate towards the employees.

For those who needed a review they can relate to, you’re not alone. If this is a couple isolated incidents, then so what? I’m still going to share my experience.

TL;DR: these images show how incorrectly made this Misty Freeze was. I’ve had poor experiences recently alongside my mom, who is kind of irrelevant in this review. I have compassion towards the employees, regardless of if corners are being cut by the manager or if they’re in training, but I’m inclined to believe the manager is cutting corners. Regardless of if the employees are...

Last week I went in and ordered two small blizzards. Not realizing how small they were I asked to upgrade them to a large. The three girls working in there stopped and looked each other, looking very put off and annoyed, like I had done something wrong. I said if it is a big deal just upgrade one. The girl went to ring me up and charged me for a third blizzard. I asked her why I couldn’t just pay the difference and she very snottily said, “ We don’t do that”. I asked why she couldn’t just pour the one made into a large and make the rest. She said again , “ No we don’t do that”. I asked to speak to her manager because I didn’t think it was fair to have to buy an entire new one. She said again, in a very snotty tone that she was the manager. I asked if anyone above her was there and she snickered and said no. So I said, ok I guess I will need to speak to the owner or corporate because this doesn’t seem right. She said, “ Fine, go ahead”. This is unacceptable. I am a paying customer, who just asked to upgrade and I was immediately treated like I was out of line for asking. We will...

I pick up ice cream from this location at least once a month and usually have good experience, but today’s experience was horrible. First of all the employee did not say hi or acknowledge me until I initiated the conversation and after showing my name on pick up order on my phone, he hands me the bag and just walks away, no thank you or anything, wtv fine maybe not a friendly person. When I got home though, I open the bag to realize I got the wrong order. I drove all the way back to return it and I got my order, again no apologies or anything just handed my order and walked away. The crazy part is, the person took the opened returned bag and put it right back in the freezer without checking it at all. I did not tamper with the food, but what if it’s someone who does, this is very concerning behavior. I will try my best to go to another location in the future. If you are picking up from this location, please make sure there are no signs of tampering, because I know the employees sure...