Chick-fil-A — Restaurant in Woodburn

This is a terrible new concept by Chick-fil-a with a drive thru and walk-up counter only. Zero in-store access. No bathroom, no indoor ordering or dining. Chick-fil-a has reduced themselves to an outdated Dairy Queen style walk up window building and service.

I had never seen a Chick-fil-a like this and the 3 to 4 other patron groups that walked up during this time, clearly had not either, because EVERY customer that walked up while I was there commented out loud “Huh? There’s no inside?” and “What type of place of this?” and “I don’t understand, there’s no inside restaurant, we’re can only order at a walk-up window?”

Additionally, it seems they only want drive thru customers because my experience is every Chick-fil-a even if crazy busy, is a well oiled machine and you don’t wait long in relationship to the crowd. This was reversed. I was first walk-up and waited nearly 10 minutes for an 8-count nugget.

I asked them when they opened (assuming they were a newly opened location) and they said December (2024) and as it’s May 2025, feels they should be running smoother.

The manager was kind, helpful and pleasant but I could tell the staff was underprepared and didn’t understand “Chick-fil-a” customer service (ie. no smiles, no “my pleasure”, seemed very eager to respond with “no” or “we can’t do that”. I had to kindly tell the counter girl she should ask her manager for assistance because she told me they “did not have” something that I’ve ordered from Chick-fil-a for 40 years (I’m from the South and we’re all grew up on Chick-fil-a there and know the customer service and menu expectations like the back of our hands). I don’t blame rural Oregonians for not having the awareness of the expectations of the Chick-fil-a customer that the company has had in place for over a half century, since this franchise is new to the area… but corporate needs to come in quick and be very specific on expectations.

Bottom line, Georgia corporate needs to either fly out here and explain Chick-fil-a has a high bar expectation of experience or they need to make historically non-geographic familiar locations take a Chick-fil-a University course out something.

Quality of food and brand consistency was there. Managerial consistency was there. Design, layout, concept and employee customer service was not and for Chick-fil-a should not...

NO DINING ROOM. POOR CUSTOMER SERVICE. No "my pleasure" This is by far the worst Chick-fil-A I’ve ever been to, and it’s a shame because it’s close to home. When your order is correct, it’s fine. But when it’s wrong (which happens about 20% of the time), don’t expect it to be corrected immediately. You’ll end up with cold food while you go back and forth multiple times for missing sauces, napkins, or the wrong sandwich. Or your food will sit in the prep area or window and get cold. Employees don’t fix issues on the spot, and the owner-operator argues instead of listening to feedback. I’m not looking for free food—I’m an engineer and I don’t need any handouts—but other locations at least offer a gift card for a sandwich or meal to make it right & acknowledge that the customer was inconvenienced. Here, you get excuses or an offer for a “remake” after you’ve already eaten your cold food because the initial problem wasn't addressed by the staff.

Issues I’ve experienced: Missing sauces & napkins Food sitting too long in the prep area/window, going cold Receiving the wrong sandwich Lack of accountability from both staff and management. Bottom line: poor customer service, dismissive management, and no effort to...

Came here for a little treat in which I decided for a milkshake, as soon as she handed it over I noticed that it was really watery, but I thought let me try to mix it with the straw and see if it’s better, unfortunately not. I decided to mention it to the lady and I said it was unusually watery if there was a chance she can do something and she said let me see I think I can do something about it. After talking with perhaps the lady who made the milkshake she walked back to our car and said she can’t do anything or add anything to it due to inventory purposes and maybe next time I should order it differently. I said I don’t ever have to order it differently or in a specific way anywhere else to not receive it watery. She said “weird. Sorry.” I find it super unfair to pay for something and not receive it in the standard that it should be, and you can’t even make it right? A re-make? That’s just wrong, at least offer me a refund if you can’t fix it or make it up. I don’t need a sorry. What I need is...