I honestly wish I could give this place negative stars. The experience from last night wasn't even an experience, it was disheartening to say the least. Having a reservation for a party of 25 made days in advance and confirming it hours before hand, my family and myself expected to have a wonderful dining time before I flew back home to Tampa.

Sadly, the "manager" Victor who knows nothing about even managing his look, professionalism or personal hygiene, allowed rookie mistakes to ruin everything for more than half of my family members in attendance. There was a complete misunderstanding amongst Victor's staff as to whom our server was going to be and who would be assisting him/her which resulted in half of the table receiving their food and finishing their meal before the other half received their food.

Victor stated to myself(Whom was paying for everything), and my uncle who originally asked to speak to a manager, that it was solely the fault and responsibility of the server who originally started with us and that she was most likely going to be fired. When he stated this to me, it was mentioned that he should be the one fired, not her. His total disregard to own the situation as well as attempting to right the wrong was a slap to the face of not just me or my uncle, but my entire family. No, no one starved to death but with it taking only 10 minutes for half of the table to receive their food and then the other half not receiving their meals until almost an additional 35 minutes had passed and those who had received their food in a timely fashion had already finished eating, it made for very awkward table setting/conversation and a a very more awkward Christmas dinner with my family.

Victor should be terminated. Hands down. Not just because of this instance, but because of his total disregard for everything that matters in the restaurant industry with the title of manager. No manager should ever blame their staff, not apologize for the staff messing up and not come to a real and reasonable solution.

Not a single person in our party of 22 will return to any of the restaurants owned and operated by this company ever again and we will be sure to tell the world about the terrible management staff who failed to manage.