Popeyes Louisiana Kitchen — Restaurant in Woodstock

There are 2 parts to this. First, I went and ordered food for my family. During the ordering, the computers crashed. The gal behind the counter wrote out my order on paper and made sure it was correct. She was very apologetic and sincere. Her manager packed my order and I told them all how much I appreciated them in still serving me and doing so well. Part 2: when I got back to my motel with the large order I discovered I did not get the chicken nuggets I ordered for the kids. I took the receipt and drove back to the store to down them the error, which, with the confusion of the computers being down, I said I understand. The manager was not polite to me and actually became very defensive insisting that she specifically recalled putting my nuggets in the bag under the fries I ordered. I then showed her that I didn't even order fries on the receipt. She almost lost it. She accused me of pulling a stunt to get free food. This was my first experience at Popeyes. I know I should judge a franchise by one rude and insulting manager, but I am not sure I will go to another. But let me add, the chicken I ordered...

My order was placed as a combo it was charged incorrectly. I asked them to void the transaction and ring the order up correctly for the meal I should have received. She the manager refused to do statung she could do the math in her head. This is consumer fraud. Of course I drove off I'm not gonna fight with somebody so I paid almost $3 for one Coca-Cola and no food. Called the corporate office expressed how she was training another employee to work like this. Clearly corporate doesn't care because they actually had the same manager call me back and tell me that she was gonna cut me a deal and it was going to cost me less. I don't want any problems I just wanted to pay for my meal. Not asking for discounts not asking to pay more just what is right. To get a refund I have to drive back into the store does that make sense? They took no accountability and I asked you know this is how you get bad reviews and I like to give good ones? So you understand that I'm going to leave one? The Corp lady said yes want a coupon and a Pyepoyes chicken account🤣🤣🤣 It's like talking to children....

9 months ago, I gave 4 stars and wrote: Good food. Almost always gets our order correct.

Tonight though (2/28/19) wow.

Went to Popeyes after my husband and I both worked a 12 hour shift and ordered food to bring home for dinner. After spending almost $24, we came home to find that one of the meals was only half the portion that it should have been. 2 small chicken tenders, falling apart, 14 small popcorn shrimp, and no biscuit. Thankfully, we ordered two large sides to help because after getting home and taking the dog for a quick walk, we sure as hell aren't going back out tonight. Last time (was it last week or the week before?) we stopped by sometime after 8pm and they didn't have shrimp or red beans and rice, and we were told that it was the end of the night and weren't going to make any more food.

If there wasn't enough tonight, tell us and give us an option to change our order or give us a...