Primo's Pizza and Italian Kitchen — Restaurant in Woodstock

Wow. I normally don't rate low, my dietary requirements sometimes cause issues - but their Google listed website is down, their new website (the button) is hosted by Slice, and there is no way to contact the management - so I have to rate here.

From the looks of the other reviews, they must have good chefs and bad chefs, and I assume either I got the latter, or the former has no idea how to cook a GF pizza. I have no idea what the consistency of a GF crust is before its cooked, but this came out like barely cooked-through pancake batter with no crust - just barely holding it together and no longer liquid. It was grainy yet mushy at the same time, warm, floppy, no bite... It was most definitely not brown or crusty (properly baked) on the bottom OR top, but pasty white. The mozarella was barely melted, feta most def was not. The green bell pepper slices looked like they were either canned, or thin slices that had been re-refrigerated, or accidentally frozen, before finally being used. The red onion was fresh though. And the feta was feta.

As for the website Slice? Nahhhh.. a 10" cheese GF starts at $10, which is, ok I get it, about the going rate. Adding toppings was $1.25 each, no way I got $0.25 worth of any vegetable, and $0.50 of feta if I am lucky. 4x1.25, that's another $5. Maybe $1.25 on a 16" pizza because of real estate, but a 10"? No way. Delivery fee, tax, tip... and after the hefty $8 discount code I had, I'm still paying $12 (thats $20 retail folks). For a 10" floppy barely warmed pizza with sub-par veggies and mostly unmelted cheese. If it weren't for the fact that I was starving, I would have refused to eat it and ordered another one.. except for that wait, man, that wait.

Look, its now 4:25pm on Thu 11/21/2019. The pizza was ordered at like 3:15 and delivered at 4:05 which is technically earlier than quoted. You look at the "how busy it is at what time" graph on google, throw in a dash of common sense, there's NO way that a pizzeria 1.25mi from my house needs 55-60 mins to make a pizza. Especially one so bad. And Slice allows you to add notes to the order, right? Specifically typed in all caps DO NOT DELIVER TO DOOR DELIVER TO DRIVEWAY CALL ON ARRIVAL (because the stairs had some recent damage) and the delivery guy STILL comes to the door, and says he saw no note. So Slice isn't passing on the notes, and someone is gouging on the low quality veggies, and no way I'm waiting another hour for a replacement, and since I was STARVING and ate it, I'm not asking for a refund.

I didn't even want to post this review - all i wanted to do was email the management and let them know what happened so they can address it internally. Maybe they will see this. Sadly, I know right where this place is, and its seen 4 ownership changes and three names in the past 7 years or so. I know that oven, I know how it works, and it cooks better than this. Its not equipment, its the people, the talent. And the fact that Slice is promising more than it can deliver, or more than the restaurant is willing to care to look at. Either way, thumbs wayyy down.

Good luck to those that adventure here, I hold hope that their non-pizza entrees are much better fare, but since I can't have wheat... guess I may never know.

(*edited to correct pricing information, specifically total before and...

Im sad leaving this review, but I feel it's needed. I hope it helps the Restaurant change for the better. My friends and I came from an event and wanted to break bread together at our last day at Atlanta. We all love Italian food so we figured lets go to the nearest one, which was Primo's.

As soon as we walked it we were greeted in a rush by the host, which I thought "maybe she's overwhelmed". She wanted to seat us at a table that was 3ft from the front door. The spacing was uncomfortable to even look at. We kindly asked, "can we possibly get a booth?" she responded that none were available, all were taken. So we sat at the table that was by the door.

A family who came in a few minutes after us was greeted so warmly! They all walked in and asked for a booth, the Host responded, "would you guys like a Booth!?" one would be available for you if you can hang around for a few minutes! The family agreed and I looked at my two friends, to see if they heard the same thing I did. We were so disappointed and didn't feel comfortable being served in that restaurant. We decide to leave and we ended up going to a chain restaurant to enjoy a celebration...

Picked up another pizza tonight. Ready on time, great pizza and friendly service. Ordered online, requested mushrooms on just one half of the pie and they made it exactly as ordered. Thanks again for great pizza and excellent service.

Tonight I picked up a meatlovers pizza, garlic rolls and pepperoni pinwheels. Had not been here since Cherokee was closed for construction. The garlic rolls were the best I have had in a long time. Great rolls and not super saturated with garlic and butter. Only complaint was I ordered six and received four. The pepperoni pinwheels sagged a bit during the drive home but made up for it with taste. They were delicious. The pizza was outstanding; great thin crust, good sauce, great cheese and toppings and perfectly cooked. It was absolutely delicious. I will be back. Friendly service, ready on time, and as good as I used...