Dunkin' — Restaurant in Worcester

Honestly, this is one the worst Dunkins in Worcester. I come here often but recently just became fed up with constantly having them remake my order. There's a younger gentleman that works there with a massive attitude problem and doesn't take kindly to remaking a messed up order no matter how kindly you ask. The coffee is almost always burnt, they undercook the food usually, and there's maybe one kind soul working there and I believe she's a manager/assistant manager. Today I had no choice but to quickly stop there, I went in to order because the drive through is unorganized and you end up having to order again at the window anyways, told them how my coffee is made but she didn't write it on the cup. I tried it while I waited for my hash browns (which were still cold in the middle) and told the guy that she forgot the liquid sugar in my coffee and decided to leave out the part where once again it was burnt for fear of being "that customer" he reluctantly remade it after I repeated it 3 times to him, he still forgot to put in the sugar despite my repetition. It's not a crazy order either, I know some people have this complicated list of how they like it but mines pretty simple. The rudeness and lack of care every time for the correctness of the order is ridiculous, pair that with the constant burnt coffee (iced and/or hot) makes this my least favorite location. Try the other location up the street off of Lincoln, they appreciate your business and...

Absolutely terrible customer service. I walk in there with my family keep in mind we're all over the age of 25. We step right up to your order counter and wait a few minutes as the staffs finishing up a different order. Then this big girl comes up to the counter immediately gives us a smug look and with attitude says you have to use the other counter to order..Ok what's the problem? Then she makes a remark about reading the sign to her other co worker. If she looked at her sign on the register its torn to pieces and you can barely make it out. Then we all hear her talking about how ridiculous we are cuess we couldn't make out the sign. Why was I served with disrespect today? I've been faithfully going to that store for the last five years every morning. We changed our mind about giving this store our business today and we will not be returning. We move to the pickup counter still waiting to have someone take our order. My brother says sh1tt and not loudly, cuess of how rude and arrogant this lady is acting. You then hear her from the other end of your store yelling do you mind watching your damn mouth. Like excuse me? Are you my mom? Never mind she placed the trash on the order counter. I will never come here again and I hope you handle this situation the right way. I'm sure she's done this to other customers aswell. Definitely not good for business considering...

To the manager at Dunkin Donuts 543 Lincoln St Worcester Massachusetts

I drove thru the drive thru at 5:25 saw the banner ice coffee $ 2:00. I ordered an ice coffee was charged $ 2.67 for the ice coffee questioned the girl said oh that doesn’t start until tomorrow.Really I said your banner says ice coffee $ 2:00 and there is no date on banner she says it doesn’t matter my computer rang up $ 2.65 so it’s $2.65 !!

Went inside again banner is hanging inside ice coffee $ 2:00 and outside ice coffee $ 2.00 there is not a start day or end day on either banner spoke to another girl she said that doesn’t start until tomorrow and there’s nothing I can do about it both girls were rude !!!!

Don’t advertise if your not going to honor this It’s only a difference of .67 cents but it’s the principle this is false advertisement if this ice coffee special starts tomorrow as both girls said then you should have waited until tomorrow morning when you open to hang the banners !!!

Will not come back to this...