Dunkin' — Restaurant in Worcester

Alright, gather ‘round, folks, because I’ve got a tragic tale of avocado toast betrayal that’ll make you question everything you thought you knew about Dunkin Donuts. I waltzed in, dreaming of that perfect, Instagram-worthy slice of green goodness, only to be handed a crime scene in a box. Apparently, Dunkin decided that “container” is just a fancy word for “whatever tiny torture chamber we’ve got lying around.” They shoved my poor toast into a box so tight it could’ve doubled as a corset for a bagel. The avocado? Oh, it wasn’t spread—it was smeared, like a toddler finger-painting with guac. Box? Coated. Sides? Slathered. My hopes and dreams? Crushed right along with those sad little seeds, all mushed into a chaotic green blob that looked less like toast and more like a cry for help.

I mean, come on, Dunkin—if you don’t have the right gear to make this work, just give me a heads-up! A simple “Hey, pal, we’re out of toast-sized boxes, you cool with a disaster instead?” would’ve been nice. Nope. They went full steam ahead, delivering a product that screamed, “We tried, but not really.” And the cherry on top? They didn’t even attempt to clean up the massacre. Just handed me this avocado apocalypse like, “Here ya go, enjoy your edible abstract art!” Honestly, this wasn’t avocado toast—it was a punchline, and Dunkin Donuts was the comedian who forgot the setup. Big letdown from the donut...

I have never felt more disrespected as a customer than I did today. I ordered five drinks online through the app at 7:52. Understanding that it might take a little time, I waited about 10-15 minutes after placing the order, also leaving a $10 tip as I work in the food service industry and always tip. Upon arriving at the drive-thru window, I was asked to hold on for a second. When the lady returned to take my order, I provided my name for the mobile order. However, she rudely cut me off and sarcastically said, 'Maddy, you're the one who ordered like 10 drinks.' This caught me off guard as I've been to this Dunkin' multiple times without such treatment. Despite expressing my dissatisfaction, she said she would make my drinks. I decided to cancel the order as it seemed problematic for her to do her job. Going back around to speak to the manager, the lady who took my order claimed to be the manager. I asked why she had to be so rude, to which she accused me of being a 'Karen' and claimed she felt threatened by me. This so-called 'manager' refused to give me her name for follow-up. As I left the drive-thru without any drinks, the 'manager' laughed at the interaction. In my understanding, managers should provide their names. She exhibited rude behavior throughout the encounter. She also claims that she cannot refund me for my order that I...

Worst service I've ever had @ a Dunkin Donuts Location. Took about 5 mins for someone to answer @ the Drive Thru and then was told that my mobile order didn't go through and there was nothing they could do even though I was already charged. The first and second shift crew there are horrible and should all be replaced. The only good people were the overnight crew but they no longer work there over a robbery that they tried to stop. Worst management team that I have ever dealt with. They should close down this location and start fresh with an entire new team. Glad to know a Starbucks is going in nearby and I will be taking my business there instead. They should have treated their old this shift crew better. Josh and Geo were great at there jobs and very friendly and customer oriented, I never had an issue with either of them. Sad to hear they are gone, they were the best to deal with for my late night...