Dunkin' — Restaurant in Worcester

So at approximately 9:30 am I decide to go to this Dunkin’ drive thru. There was a line which it is expected to be! (It’s a Monday morning in New England) well the drive thru employee was a little ahead of himself and was trying to take orders but the problem was the pick up in-front of the speaker to order had already ordered and was in a standstill because of the line. When I finally pull up that over excited drive thru worker was I guess frustrated from not being answered took his frustrations out on me the customer! Explain I apologize but just got to the screen need a few minutes to look over so my sister can place her order as I knew what I was getting. I try to explain he was trying to take an order to someone who had already ordered and that there is a line that’s why I couldn’t move forward. He starts rushing and commenting here until 4. Not even 15 seconds pass and he continues to make passive aggressive remarks where I looked at my sister and said order cause i no longer want anything from here! At this moment he made his last sarcastic remark and I decide to drive off and go inside to figure out what’s with the attitude and to speak to a manager! I walk in ask for a manager and the guy taking the order turns around and says I am the owner I am Armando! I react you the rude person taking the Oders is claiming to be the owner! He laughs at my face and tells me to get out his store! I look at the young female employees that are laughing at the situation can someone give me corporate phone number? He grabs some random receipt throws it at me and screams get out my store! No one is going to give you number if you want it you look for it get out my store! I will not lie I cussed him out and told him he will regret how he treats customers and stormed out saying you will find out who I am! I contacted cooperate and will escalate the situation! He messed with the wrong disabled woman today! Armando, you told me to find the number out myself to make a complain and buddy I did! And that’s just step 1, step 2 was to let Worcester know that if you want good service and quality food not to go to Dunkins! Plus after looking inside maybe the health department should make a visit soon! Step 3 is to let the BBB know about your practices’ step 4 will be contacting your partners and investors! Step 5 will be contacting the States Attorneys office to make a formal complaint! Armando, in your country you might treat woman that way but here in the USA we are EQUALS! Armando you need to go take a management course! Armando did I do a good job getting the corporate number you denied me?...

The past five years I've been going here I've never had an issue until the older man who started working in the morning would complain because I would order my apple fritter heated up. They have heated up my apple fritter for years so now they went ahead and cancelled apple fritters altogether they no longer sell them why would you do that on something you sell out of almost everyday. I mean are you going to take Bagels away when somebody asks for you to toast it extra extra dark? Or are you going to start telling people they can't have extra swirl in their coffee. I mean that literally how I ordered my breakfast every morning and you want to cancel apple fritters because you thought it was too much of an inconvenience to heat them up. This place just lost a ton of business I literally would go to dunks three four times a day my husband would go at least twice a day. And I know it had to do with him because he gave me straight attitude and then thought it was funny to tell me they don't have them anymore. What a way to have employees working for you....

Ive been going here for a few months and it's been alright. Today around 8am ordered a HOT caramel swirl latte.. I wait, I could hear her steaming the drink.. she gives it to me and even says "here is your hot latte" I grab the cup it's not even warm.. ok maybe it's just insulated well.. I open it it's not even remotely warm.. and not even filled to.top. whatever about that but HOW was it cold? I had to go I didn't have time to return it. I'm not even mad really, just confused how you steam it and put the hot espresso in and it's cold. I was a barista quite recently and obviously she didn't know how to use the espresso machine or know how to steam. Was this some kind of prank? Lol. I'm still confused 😕 Help...