KFC — Restaurant in Worcester

I ordered through the app at 4pm with a pick up request of 5pm. I arrived at 5 and my order was not ready for pick up.

The person at the counter informed me that they were out of original recipe chicken and had no breasts or wings left to offer.

I asked 2 employees why I wasn’t informed, given they had a hour lead time. Neither employee had an answer. I asked how this can be remedied and again no one could answer. The employees were not rude, but very indifferent. They were not able to help or show concern. They were just scrambling to fulfill other orders.

After asking ( I wasn’t offered) if I can take just legs and thighs they proceeded with the order. At 5:15 my order was finally ready. I asked the counter person if they were sure everything was in the bag. He assured me the order was all set.

Upon opening and emptying the bag at a picnic table in a park, there were no plates, napkins or utensils as requested. Further more the order of tenders were over cooked and dry. I was also missing 2 coleslaws.

This was an $80.00 order that was a complete disaster. I feel some kind of compensation should have been offered from the store. I will be deleting the KFC app and not ordering...

EXTREMELY DISAPPOINTED in the Lincoln St Worcester Mass location!! Would give it 0 stars if I could. People working there are rude and inconsiderate. We were charged for 3 large drinks that we did not receive. The dinner was cold and had to be heated in the microwave even though we waited on the order as it was not ready on time. They tried to pass off Gatorade as Fruit Punch. We were charged for an additional side of mashed potatoes and gravy not in the bucket deal to receive 2 mashed potatoes which we did not receive. Chicken pieces were extremely small. (Unlike the pieces and services from another location last week!!) EXTREMELY Disappointed!!! Tried calling to let them know of the issues, however, the phone line was consistently busy. I imagine everyone was having issues like me. EXTREMELY...

Went today during the snow. Customer service was sub par. They didn't put everything in the bag that I paid for. So for 40 bucks I got 1 12 piece nugget instead of the 2 I ordered. 1 big box with soggy chicken and a bad biscuit, 2 wraps which were the best part of it, although still worse than I would have gotten at a better run KFC. And a classic crispy chicken sandwich that had a burned and hard bun. Gotta say, I'm curious how the bun was burned. I go here every once in a while, and it's always the most terrible KFC In the are. Please train your employees better. It's ridiculous to pay the prices KFC charges charges, and get amongst the worst food I've ever had in fast food. Congrats guys, you suck at your jobs. Please avoid this location, it's not worth the money...