McDonald's — Restaurant in Worcester

We are a devout muslim family. Me, my mom, and two small kids were eating in the playroom tonight a little past 7pm. There were four teens who kept coming in and out of the playroom. They wouldnt keep the sliding door shut to keep small children in for safety reasons. They were clearly older than age 6, which is what the rude manager Jose told us the age limit was to play there. I gently asked the teens to keep the door closed while they went in and out. The teens started yelling false statements in our faces about us being "racist and a karen, " yelling derogatory slurs at us and trying to approach me my mom and two small kids to physically hurt us. The rude manager Jose came in and said, "oh i dont care. Everyone out then. " The teen named Luiz, as stated by the female employee with long black brown hair and a headset who clearly was family related to him, and his teens friends, kept verbally attacking my mom me and my two small kids. The manager, another male employee, and the female employee who knew all the teens came into the playroom at 7:55pm. Even though the playroom closes AT 8PM, we were asked to leave early for no reason. The manager asked the boys to leave, but then asked me and my family to leave for no reason. He stated that the playroom closed at 8pm, but we had to leave early. saying "Everybody has to go" but staring right at us.

The manager was hesitant to give us his name, keeping repeating, "why does it matter?" He finally gave me his name. Jose. me and my mom kept asking the rude manager to call the police and have the agressive threatening teens removed from the property, but all he did was tell them to go to the lobby, and that he wasnt gonna ask the teens to leave the lobby because they close at 11pm. Clearly the teen boy was related to the female employee, she knew his name, Luiz. But when this scary situation happened tonight, the manager and female employee allowed the rude teens boy relatives of the female employee to stay in the building , instead of doing what was right and protecting their me and my family customers. I spent 44.00 there tonight and I want a refund. The female employee and rude manger Jose needs to be fired immediately, and your policy on allowing employees family to hang around the playroom as teens and linger loiter in the workplace and terrorize customers and then DO NOTHING ABOUT IT needs TO CHANGE. We shouldnt be not listened to by management just because we are muslims, and also because eveyone working there FAVORS THE FEMALE EMPLOYEES FAMILY OVER THE PAYING LOYAL CUSTOMER. The rude manager Jose also made a fuss about the fact that I allowed my children to play in the playroom . JUST FOR REFERENCE for you to know MANAGER JOSE, A PLAY PLACE IS FOR KIDS TO PLAY IN. PLEASE fire the manager and the female employee and change your policies. We will NOT be eating there again.

ALERT TO ALL PARENTS AND CAREGIVERS THE EMPLOYEES FAVOR HAVING THEIR FAMILY LOITER AND BE IN THE PLAYROOM OVER THE AGE LIMIT INSTEAD OF YOUR SAFETY AND WELL BEING AS A CUSTOMER. DONT WASTE YOUR TIME OR MONEY THERE. THEY WONT PROTECT YOU THEY WILL NOT REMOVE PEOPLE WHO TRY TO PHYSICALLY ATTACK YOU AND YOUR CHILDREN WHILE...

Went here for the first time with my sister and niece. Found out they still had the playplace. I was surprised, and memories of my childhood came flooding in. There were a few people dining and a family enjoying the playplace.

When waiting in line to order, the cashier was taking an order from a lady in front of us, then after taking her order, the cashier stepped from behind, got her cups then proceeded to continue to talk to her. I was very confused as there were other people in line waiting to order, and we were up next. I guess they knew each other, but it was very disrespectful for him to act like no one else was waiting in line and for them not to have someone else take his place. We were waiting for about 10 minutes until we just used the self order machine.

We should've done that in the beginning instead of having to wait. After placing our order, the machine didn't even give us our receipt, luckily I remembered our order number. A guy finally came up to the cash register and took someone else's order, then asked us if we ordered. We told him we used the self checkout, but it didn't give us our receipt. He was kind to get us our icee, but when our food came they had prepared one for us so he said we could keep both which was nice.

All we got was soda, water, icee, and fries. The fries could've...

I wish I could give this place 0 stars. The manager on duty, Angel in the drive thru was really rude. We waited 5 to 10 minutes at the speaker. No one said hi, we’ll be with you soon, nothing. Finally at about 10 minutes my son said hello still no response. We weren’t sure if the speaker was broken. So we pulled forward to the window. Mr. Angel refused to take my order because we didn’t wait and follow the rules. I explained to him we thought the speaker was broken. He had no mercy. I was shocked and asked him if he was serious. I even offered to place my order, and pull up and someone can bring my order out so I don’t hold up the line. He refused and even threatened to call the police on me over nothing. I was just in disbelief how rude and unfair he was. I even said my kids and I thought the speaker was broken. He told me not to involve the kids in adult conversation. I told him there right with me they already could hear everything. He was something else. Normally, I have lots of patience with people, but his rudeness was uncalled for. I am going to make sure to escalate. I think he discriminated against me for wearing hijab. Please save yourself the money and avoid this ghetto McDonalds. If you can go to the one on West Boylston Street Worcester. They’re much nicer, cleaner, and it is how a...