Papa Gino's — Restaurant in Worcester

Frustrating. 22 minutes waited for food, that's not the complaint as I saw only one person for sandwiches, one person for pizza, one person left to deliver and then one that giggled on a cell phone. Why was it frustrating, as I wondered about our order, I stood at the counter not to be recognized by the gentleman making sandwiches. Not even a someone will be with you in a moment or can I help you. To then see the girl on cellphone giggling with no acknowledging of me during or after she hung up from her call. Eventually she came oyt, I told her I was checking in my order. She told me two more minutes. It went well past the two minutes. Phone constantly ringing that the busy guy making pizzas went to answer it. Cellphone girl still missing. Two customers came in, pizza guy acknowledged the lady saying some will be with you shortly. Awhile passed before cellphone girl appeared. Guy who ordered after me was now asking about his order, cellphone girl said it's coming up. My sandwiches of course were sitting there for at least two minutes now. Cellphone girl grabbed the other guys sandwiches even though the sandwich making gentlemen told her to do my order as I've been waiting awhile. Cellphone girl asked if I was Renee (even though many many minutes prior she asked my name). She then asked did I get my soups? HOW WOULD I GET MY SOUP IF NO ONE IS WORKING BUT THE FOOD MAKING GENTLEMEN AND ALL THAT SHE HAD IS THE SANDWICHES. As she was getting my soup, Brandon who got his sandwiches before me was asking if they were one pounders and was upset when told yes, he left. Sandwich making guy was talking about how it's 16oz but after cooked it's more like 12oz. As a paying customer to hear that someone paid for 16oz of meat and got 12oz, wow!. Cellphone girl then said yeah and thet think the bread is to be bigger too. She then went on to make a rude comment about have a nice day. To spend $30.66 for two sandwiches(very mediocre)and soup (two little cups) and the crummy customer service will have me not wanting to come back. Especially when they are complaining about a customer in front of a customer....

9/11/25 Leaving This review here because I just spoke with STEVE CORSO area manager and he reassured me that he will take care of a matter that involved the Lincoln St location the manager YONAS. two sandwiches were ordered. one with high allergy instructions addressed at order. instructions where not followed. had an allergic reaction. had to get ahold on the store location only for the location to be unaccountable for what happened. the solution I was offered was a refund and potentially the food being remade.

lets put a hypothetical on here for this location for be aware of. IF I would have died because of your mistake what were you gonna offer my family a credit and remade food. This place needs to be investigated. STEVE im currently awaiting for your response as we agreed not very hopeful with all these bad reviews that including your name as well.

if this doesn't get addressed correctly you will hear from my attorney. personally like I said on the phone I don't care how good of an employee Yonas is or how long he has been there. a mistake was made and papaginos along with YONAS need to held accountable. YONAS you And your cook almost ended a life because of pure kitchen neglect you both need to be held accountable.

Papa Ginos if you're reading this, I think you should remove YONAS and the cook from their positions in the company. enough is enough.

will be updating this when I get a response...

If I could give a 0 Star I would. First of all I ordered a super steak and cheese, now normally in a regular papa Gino’s a super S&C is with mushrooms peppers and onions well not here. Should I have asked? Maybe… so I let it slide. Then I ordered a half cheese half pepperoni pizza. The minute they brought the pizza I said wow the amount of grease is unusual, I had to use about 5-7 napkins to try and get it off, I used so much that I said let’s just eat the cheese side. Well my daughter was insisting that she wanted pepperoni so I decided to cut around it and give her a piece with less grease on it. I think it was just the very edge near the crust, when I went to grab a slice and put it in a place my hands were dripping grease, so I turned the slice around and they were disgustingly drench in grease. I mean she clearly seen it when she brought it to me, I mean who in there right mind could or would eat this?? I’ve had plenty of papa Gino’s pizza and plenty of pepperoni pizzas and this… this was...