Absolutely amazing customer service!!!! We come here a lot because we love the food. But we are blown away by the CS each and every time we come. Yes the lines can be long....but they move right along and the workers are always cheerful and polite! The only thing that bummed us out happened the other night. It was a particularly chilly night and they had the order takers and the money takers working outside that night. When we got to the guy who takes the money...he helped us out with an issue we had with something we wanted to change on our order. Which he happily did. When my husband paid him for the order, he handed the guy 3 bucks for a tip. For some reason he asked the guy if he could get tips....and he said NO...that any tips they get go right into the Till...straight to the company. So we took the 3 bucks back. We don't mind paying a little extra at Chick Fil A because the food is always great.....but we definitely think that you should allow your workers to accept tips if offered... for services well done. Of course you have to have good food for a company to do well....but it's your workers who can sometimes make or break a decision to come back. And you have AMAZING workers....let them be recognized and allow them to keep their own tips!!!