Lou Malnati's Pizzeria — Restaurant in Worth Township

We had an awful experience with this Lou’s location yesterday. They promised us at least twice that our food could get picked up at a specific time after we emphasized that this was crucial for our family’s lunch plans to work.

Well, without any exaggeration at all, our food wasn’t ready until 40 minutes after they promised it would be. When we expressed our frustration with all of this, they simply ignored our concerns. Not only did they never offer to “make things right” in some way, but they refused to even apologize at all. “We were short-staffed” is literally all we got. Simply pathetic!

I absolutely love Lou Malnati’s, but I can promise you that I’ll never order from this location again. It’s evident that it’s being run very poorly. I get it - mistakes happen - but this was a complete and utter failure on even the most basic levels of customer service. I expect so much more from anywhere, and...

For the ultimate Lou Malnati's experience, I strongly recommend ordering the large deep dish uncut pizza with a special twist: request it to be buttered crust/uncut - topped with four times the amount of cheese + crumbled sausage and mushrooms. This indulgent creation promises to take your taste buds on a decadent journey through layers of rich flavors and irresistible textures, showcasing the deep root of Lou Malnati's culinary craftsmanship. Don't take my word for it, review the images.

A heartfelt thank you to Christian, Mark, Esther, Jim and staff whose exemplary dedication and hard work have played a pivotal role in ensuring the success of Lou Malnati's (Palos Heights) through their improvements on service and operations. Sure-we had some road-bumps in the past but your commitment to service excellence has not gone unnoticed, and your contributions are deeply appreciated....

Two straight times ordering from here where they messed up our order. First time the delivery driver forgot the salad. Instead of going back to get it, they said we could either get cash back or we'd have to drive there and get it.

The second time we ordered boneless wings. They brought the order out and I knew right away they had bones. Called them out on it and the cashier said "yup they're boneless" while looking straight at the bone in wings. Took the meal back to the car, checked it, and they were bone in. They made good on the error but I watched the error unfold right in front of me.

There's definitely something different about management here, hopefully things turn around. (For the owner - not looking for coupons or anything. Just respect the customer and if they call something out take the...