Lindt Chocolate Shop — Restaurant in Wrentham

I went to the Lindt store for my first time on Tuesday 4/16. I was amazed by all the awesome chocolate there was and grabbed a bag and began to fill it. When I went to the counter I politely greeted the cashier. Her name was Issabella. Isabella huffed at me extremely hard and I didn’t really get why. She then slams down my bag of chocolate and empties the bag out and begins to separate it. I immediately apologized and said “I’m so sorry I didn’t know it had to be separated” (as the two people working hadn’t told me even after I was making selections for 5-10 minutes). She then said in a snarky tone “obviously thats why there on separate tables”. I was embarrassed as I was with family. She then finishes separating the chocolates and huffs and puffs as she does it. I felt like such a bother to this girls life. Isabella then asked me if I had a membership I didn’t so I signed up. In the process of moving currently as my mom passed away a month ago I didn’t know the zip code. Issabella became agitated with me not knowing off the top of my head what the zipcode was 100 miles away. (My phone was dead at the time). She the. Rang me up for the $63 worth of candy I purchased. I said thank you and have a nice day and she handed me my bag and scoffed at me. If thid employee hates working with people so much why does she work there? I never felt more embarrassed about buying chocolate in my life. She needs to work on her people skills or be retrained. My whole family couldn’t believe how she treated me and I was confused as to why I was treated with such arrogance when I was nothing but polite the whole transaction. I won’t return to this store. Good candy. Lousy...

Chocolate is good bad experience is very bad.

I selected approximately 100 chocolates, expecting to pay around $34, based on the ongoing promotion of 100 pieces for $34. At the checkout, after weighing my selection, the cashier informed me that I had picked 122 chocolates. He confirmed that the 122 pieces would still be billed at the same promotional rate.( no clarification here on which rate)

However, when I reviewed my receipt after purchase, I noticed I was charged under the 75-piece ($32 per 75 pieces) promotion, totaling about $49 for 122 chocolate . This meant I was charged an additional $15 (apprx) for only 22 extra chocolates. I asked the cashier about this, requesting a return or adjustment. I was then informed that Lindt’s return policy doesn’t allow returns, then I requested to remove 22 chocolates and adjust the promotion. Then He insisted to exchange the items to qualify for the 100-piece promotion rate. So again I picked 100 chocolate to get the discount. Please don't consider...

Hi, went to the lint outlet in the Wrentham premium outlets today as I usually do when I’m in the part of town and I was really taken a back by the service that I received. The girl behind the register was so cold and so nasty. I filled the plastic bag with 100 truffles and I gave them to her and I said wow they barely fit and her response was well, if you take the seven truffles out that you’re over it will fit better! I could not believe her tone! I feel like a criminal! I can assure you that those seven truffles were not put in my bag purposely. I have always loved that particular store because of the friendliness of the people who work there and because of the atmosphere but I won’t go there again. It’s really too bad because that used to be one of...