Subway — Restaurant in Wyandotte

From Chace Christian. To Jacob, the young man working alone today at the Subway on Eureka near Roosevelt High School, I should’ve said this while I was there, and I didn’t, but me and my fiance have been thinking about you all evening:

Props to you. You were working alone today. You had a line of people waiting for their food, the dining room had guests and the online orders kept printing out. You kept a smile on your face, you treated everyone politely and even made small talk to the people you were assisting, while apologizing to the rest for the wait. You didn’t rush through anything, you didn’t cut corners and you didn’t make anyone feel like an inconvenience, even though I’m sure you were very overwhelmed with the amount of tasks you had.

When asked if you had asked your manager for help since your coworker did not come in, you explained that she had been working open to close all week and made the comment “so if I can take some of the load off of her, I will”. You also made the comment about how “you just have to breathe through it” when things get busy, or chaotic. For you to be the age you are, and have the character, kindness and response to a stressful situation you do, you’re going to go far in this life; especially when you manage to hold onto a smile the entire time.

Be proud...

I wish I didn't have to put a Star at all, to be able to do a Review. Let me tell you...this was horrible and I will Never spend my money at a Subway again. 1st the girl behind the counter didn't know what goes on a Philly Cheesesteak Sub. Really? They are on your Menu and you don't know how to make it? Then when we get the subs home to eat, there was such a small amount of meat, you couldn't even taste it. We opened them up to find about 1 - 1 1/2 oz of meat on a whole 12" sub. I called to speak to a Manager. Of course, noone on duty today. So, I ask about the meat in the subs and was told they receive the meat premeasured and that is all they can put on the subs. I swear to you that all you could taste is bread and mayo. I spent $25 for 3 foot longs and a kids meal. I can promise it will be the LAST time I will ever spend money at any Subway. I am finished and hope your chains bite the dust like other over priced fast food chains have done. Adios!!! Your final grade is a big...

Ordered online from Allen Park at 6:05. Email states ordered would be ready at 6:25. Arrived at 6:28 and ordered wasn’t even started yet! They said they were busy. I should have been next since I was in the store but they continued to wait on everyone else and then waited on me! I tip 20% for carry out and since service didn’t warrant a tip, I want that refunded. Wrong bread on my sub was wrong, no big deal. Still good sub. I’m upset due to the fact of what is the point of ordering online if the order “doesn’t jump the line?”. Won’t happen again.

EDIT: I talked to Brenda the manager and she was apologetic and offered me a remake of my order. She explained it was a new employee and he wasn’t familiar with the online orders and there was a call off that night. I appreciate the honesty and will visit this...