Shan Grills — Restaurant in Wylie

I like this place a lot and go there a ton still, great food. But when the owner is not present staff doesn’t care about customer service. The owner really needs to have a talk with staff about providing better service. I came to order a drink which takes them a few minutes to make. I had to wait 8 minutes to get it this time. The store was not busy at all, I was there and two other customers already eating . After the girl took my order, the two girls started talking, looking at their phone and forgetting I gave the order. After 8 minutes of waiting I had to tell the girl I ordered 8 minutes ago, the order shows up on the screen right behind them. She looked at the screen to see my order. She made the drink and didn’t say sorry for the long wait. It’s like this new generation does not care about customer service at all. Also I strongly recommend the owner to put a mirror where the phone is or move the phone so the staff can see the customers waiting to give orders. acknowledge the customers in some way that they see them waiting. One time I saw a customer came in and the girl was on the phone taking an order. But her back was to the customer. The customer got really upset and frustrated cause she wouldn’t turn around to at least tell him she will be with him shortly. You have to acknowledge ur customers. just say something anything, don’t ignore if u on phone with other customer. The computer screen is clearly showing the wait...

Fast food joint with good ability to dial the spice level to one's preference if one is a frequent diner. Unfortunately this was our first attempt and while we appreciated the customization across the board our inability to detect cuceb and long pepper in the key kebabs made the experience transitory. Also owing to lack of comprehension skills on our part translated to the belated realization that Mixed Grill For Two meant two pieces of two items only. Perhaps should the next opportunity to visit arise we'll gather a larger crowd for the bigger mixed Grill platter! 😁

The paratha was wholesome and fresh. Again, not an issue but the absence of layering (whatever the method to achieve the end result is immaterial) is par for the experience here.

Delighted by the thoughtful and tasteful selection of "Lahori" pictures on the wall. Surely brings a smile viewing the truckers' slogans but didn't realize that Hindi (not Gurmuki) is applicable too for the trucks which are not the gaudiest for the region but surely dent a shame on the bland intermodal trucks that ply on FM 544.

The offer to swap sides (paratha for rice) endeared me (2nd visit). Now all we need is a little less smoothness in the rolled kebabs to truly replicate the more frenzied Lahori fast food experience. And why so stingy with the fixins'? Naturally, I had to bump the...

Finally, authentic Lahori twist in the Murphy/Plano area. Didn't know what to expect going in. Even though there are tonnes of Pakistani restaurants in the DFW metroplex, with new ones sprouting seemingly on a daily basis, we did not really have any good Lahori eateries. Shan Grills broke the shackles here. We didn't know what to expect going in. But what we found, was a combination of the deepest, most welcoming hospitality (including personal attention by the owner) combined with flavors that, to the spice-averse palate, were a refreshing surprise. I had tried the weekend specials (channa paratha and shami burger) a few days earlier. This time, went for the stuffed parathas and the chicken. Food came with a cluster of chutneys and the most amazing homemade yogurt I've had in years. Tamarind, plum, mint... you name it. The food here has an authenticity that comes straight from a Lahori mother's hand. It has flavor that is not contaminated by a blanket of esophagus-ripping hot spices (a tendency that we see in many other "desi" restaurants).

I highly recommend the Shan Grills experience for anyone who favors flavor over spice-overload and authenticity over hype. Everything here is fresh and all the ingredients (meat, flour, veggies) are of the highest quality. I hope they can keep up the good work and continue to...