Taco Bell — Restaurant in Yakima

So I just went through the drive-through and mind you, I come here all the time. The last few times I’ve ordered the drive-through everything that I’ve ordered. They’ve tried to upsell me and I understand it’s probably their job. They’re probably being told to do that, but if I say no, once or twice, that usually means that I’m not going to give into that, but that’s not why I’m making this review. I ordered my food got up to the window and realized that I didn’t order drinks and so I asked nicely could I please add two drinks to my order and the girl at the window Didn’t say anything to me didn’t acknowledge me just kind of turned and told me what my total was with the drinks added and then thrusted me my bag of food and told me that we were just waiting on the drink so I put the food in my car and I was turned Away from the window, just to peek at my food, and when I turned back towards the window, she was like thrusting the drink at me, and she did it so hard that it spilled all over my leg and all over the side of my car The Other worker that was helping with the drive-through told her to give me napkins and so they gave me napkins and I said thank you and then that was it. No sorry about that. No have a nice night. No thanks for coming. Nothing !!! how about some freaking customer service they don’t have to be So rude maybe I’ll go to the other Taco Bell from now on because that was ridiculous. Mad that I asked for extra. But the fact is that they were like not even trying to even make small talk towards me when I got up to the window it was it was wild I will not be going there anymore. Horrible customer service I haven’t Even open my food yet, I might be editing this review. Oh, and by the way, the huge pile of trash that you have to drive by after you go through the drive-through is really, really not...

I was very displeased with this particular Taco Bell. First, whoever designed the parking there really needs to rethink that one. Where you pull in to pick up a Mobil order you either cannot park there or you can’t get out due to the drive thru literally going right past those parking stalls. Secondly I ordered through their mobile app and when I went inside to pick it up I had to wait over 10 minutes. There were literally 5 people in the restaurant and 2 cars in the drive thru at the time. Then my order wasn’t even complete. They forgot my cinnamon swirls, my 15 fire packets and napkins. The food looked like it was literally just slapped together quickly and thrown into the bag. I was just on my lunch break at work so good thing that I didn’t go through their drive thru to pick up my INCOMPLETE order that I spent my hard earned money on. The receipt that they stuck to the side of my bag (order) was very clear literally IN black and white. Looks like some of their employees need to be either trained or retrained properly on reading/comprehending the orders correctly. This is not the first time that I’ve encountered horrible service at this particular Taco Bell by the way. The staff also seemed to be very unhappy nobody was smiling. Nobody welcomed me in or thanked me after I received my incorrect order. The Taco Bell on 72nd Avenue has a much friendlier staff and are pretty much spot on getting my order correct the FIRST time. Burger King does a much better job at following directions and getting my order correct I’d say probably 99%...

I pulled up to order for my boyfriend. We usually get the $7 supreme lux box. Anyways it was a long day today so I was really tired. When I pulled up to order I got confused and said #7 instead of saying the $7 supreme lux box. The lady on the other side taking my order was extremely rude with her response back to me. She made me feel dumb for getting it mixed up. She responded in a tone that was not okay especially in this profession. She was like "You do know that those are two different things right?" She said it rude and was not nice about it. I responded and said yeah I meant the $7 lux box. She responded and made sure I didnt want to order anything else as if I wanted two different things or something. I then pull up to the window and a different girl took my debit card to pay and I noticed a woman in the back of her made it pretty obvious she wanted to see who I was. And I know for a fact that was the girl who took my order. Anyways I think its extremely rude to make customers feel bad for making a simple mistake as I did. Were all human and no one is better than the other. I hope whoever this girl is She learns her place in the world and God makes her humble cause that was out of line. Please do better taco bell. I won't be coming back for a...