KFC — Restaurant in Zanesville

Ordered tenders, biscuits, macaroni and cheese, taters. Tenders were good. Biscuits were smaller, hard edges, and not so good. Decided to put their honey sauce on the biscuit. Spit it out. Tasted like cheap honey with chemicals added. That sucked. Mac and cheese had good noodles to a point but cheese sauce was like it had been sitting under a heat lamp for awhile. The viscosity of the cheese sauce was slightly powdery from the break down of the noodles and sauce. Something cheaper in the taste as well. Taters were not thuroly mixed, you could tell. They had lumps.

Have been eating KFC for many years. Liked them so much we went to the original one. Very disappointing.. Company needs to reverse some decisions and go back to customer and food quality. KFC has always been valued on a brand name that was built on many things. This is what has kept them so successful all these years. This is truly a shame. Trying to compete with everyone else and changing the product so much has actually hurt them. This is the way it is in the market these days. The old tastes we loved so much growing up are disappearing and being replaced with chemical and cheaper tastes. Is the lining of money in pockets more important than quality? There should be a balance. Everyone should understand their market to be successful and unique. I hope this comment is looked at and noticed and helps you to improve. Will not be returning at this point. This is a shame... I spoke my piece and this is where this book...

What else can I say? Its KFC! They were absolutely slammed but their staff worked around each other at top speed like it was nothing. I managed to get my order within under 10min after walking in, which considering how many customers were ahead of me was far better than expectations. I made special note of one employee, I think she was a manager. I believe her name tag said Maggie or Megan. Was going from working a station herself to helping a couple of, im assuming new hires to keep the pace going she made a poing to say hello to every customer that came to the counter. Even to a couple of kids waiting with their family. With a genuine smile... The only negative I can even think of is entirely my fault. I should have ordered more chicken cause we inhaled it...

It was so busy when we went thru the drive thru but it was well worth the wait! When we pulled in, there were 3 vehicles in front of us until we ordered (no idea how many were in front of them) and when we pulled out there were vehicles lined out into the road. The employees were super friendly and didn't show a bit of stress over getting slammed. The boy at the window last night deserves a raise! He was so polite, had our drinks ready and seemed honestly happy just doing his job. Every restaurant gets slammed from time to time, you can have perfect drive thru times and still get wrapped. It's how you handle it! Service wasn't lacking even when employees know they have to move as fast as possible. I will definitely be returning, and I won't worry if...