Sofia Restaurant Danang — Restaurant in Đà Nẵng

The manager Hoi provided top notch customer services while we stayed here. We smelt cigarette odor when we first entered our room that was bad enough to make us question if we received a smoking room instead of a non-smoking room that we reserved. When we asked the other overnight manager to see if we can get our room switched, we were told the hotel was fully booked and there's nothing they could do about the smell. Disappointed, but it was what it was so we sucked it up, spent the night, and went out to enjoy the city next day. When we came back to our room next day evening, we walked into the same room with a night lamp with LEMON AROMA OIL! It was a very touching gesture she took turning the adversity into a mind blowing customer service experience. (It turned out that cigarette smell was from the balcony next door by the way.) And Hoi also gave us a slide show presentation on where to go to explore the city when we first checked in which was very unique and informative. She was able to arrange private transportation to those as well. She spoke very good English and also even tried to communicate with my mom in Korean which was very sweet.

This place also provides awesome breakfast buffet, one of the best I had in Vietnam, and their dinner is way better than any other nearby restaurants so don't waste your time looking up other places to eat. All of the staff members are very nice, polite and kind. There is no elevator but the kind bellboy will carry your luggage up and down so no need to worry about that part. It can get noisy especially if your room is facing the road as hotel is located on a busy road, but it seems like that level of noise is default for Danang city wherever you go, plus we were able to cancel out the noise with extra pillows. I only have good things to talk about this place. I really enjoyed my stay here and appreciated their heartwarming hospitality....

Best Staycation Ever!

This was hands down the best staycation that my wife and I have ever had! Let me begin with the warm greeting that the Front Desk offered upon arrival. They were the definition of True Hospitality during the check-in experience. They recognized that we were celebrating a "Babymoon" and welcome our newest family member! They recognized my BVQ Membership and were able to get us into a great suite for the special occasion. Warm greetings like this are the best way to kick off a visit to any hotel. Huyen at the front welcomed my wife to the property and got her familiar with the property while we were checking in. We got special treats, gifts, and nice hand written cards. Their specialty touch created a lasting impression on us and will forever be a great memory for the both of us. At the restaurant was spectacular with their warm welcome to the deck, drink service, and positive attitude. The Lounge was splendid every morning / evening with the great offerings each day. This was truly a treat. We encountered on our first night, they were s so welcoming. They took care of us for the remaining nights and remembered us every time we came up. These small gestures of recognition go so far in making a stay memorable. Hands down one of the best hotel stays I have ever had. Your staff is a true reflection of the property and they exceeded our expectations in ever way. Thank you for making a quick staycation become one of our best trips of the...

Do not stay at this hotel. The only thing that I can say that was good is the staff try very hard to make your stay pleasant but there is nothing they can do to improve the conditions of the hotel. Linens/bedding /towels: terrible . Stained yellow and threadbare. No Mirror in the room . Only a bathroom mirror. No working tv. TVs in the entire hotel do not work. No desk phone in rooms to call reception for issues you’re forced to go downstairs. No elevator in hotel. I was on the 4th/top floor. Mini bar never had anything in it.. when asked they don’t do minibar. Fridge never worked so water was always warm . Only 2 small bottles per day. Wifi was not strong at all. Room door was left ajar 3 times by housekeeping? Totally unacceptable Coffee supplies not kept up and dirty cups for 2 days not picked up. Also bathroom garbage not picked up. The food is terrible the breakfast is poor and the variety is not what they have on the menu. For alcohol they didn’t have any more then 3 cans of beer and ran out. All in all this was the worst hotel I’ve stayed in and would definitely not recommend it to anyone. They didn’t even have enough money to change money. The photos online bc r are extremely deceiving. It is far from a cute...