KATINAT Phố Huế Hà Nội — Restaurant in Hà Nội

A great little spot in Hanoi to relax or get some work done. The atmosphere is calm and inviting, with beautiful earthy interiors and a layout that balances style with comfort. It was noticeably clean and well-maintained, which added to the overall experience.

I tried the iced coconut coffee and was impressed — the flavor of the beans was rich and well-balanced, and the coconut gave it a refreshing twist. The air conditioning was strong, making it a perfect escape from Hanoi’s heat and humidity. Staff were polite and friendly, though service was a bit on the slower side. This seemed mainly due to the large number of Grab drivers collecting drink orders, which is understandable. Definitely a nice spot for a quiet break or a mid-afternoon caffeine fix.

Tuesday 7 am–10:30 pm Wednesday. 7 am–10:30 pm Thursday 7 am–10:30 pm Friday 7 am–10:30 pm Saturday 7 am–10:30 pm Sunday 7 am–10:30 pm Monday ...

The female cashier working here on Friday 26th July was extremely rude - she blatantly rolled her eyes when I ordered in english, in which case, if she didn’t understand that’s fine because I read out the vietnamese menu name. Then, another staff who could speak english came and asked me in english if I wanted less sugar or ice, to which I said less sugar. The same rude cashier rolled her eyes again and tilted her head, showing obvious frustration over something that doesn’t even warrant frustration - I was just answering the english speaking staff’s question?

All in all, really negative experience here from a customer...

Katinat, Tonkin version, less busy than other places but mostly packed with people, long queue, noise pollution with children screaming just like a last nightmare I would ever dream of. Cashiers are okay but they might have mistakes while serving for a large quantity of drinks, acceptable or not, it depends. Outside seatings are available but not really comfy because they have two heater from AC. If you want to have some Katinat signature drinks, so come. Otherwise pick other...