Khách sạn Midori Boutique 43 Triệu Việt Vương — Hotel in Hà Nội

Very INCONSIDERATE and UNPROFESSIONAL hotel.

On Tuesday September 3rd, I called the front desk and requested to extend until Friday the 6th. I made sure to repeat the request twice so that there would be no misunderstanding.

My wife just completed surgery nearby and I specifically looked for a comfortable hotel where she could relax and recover for a few days before we left the city.

On Thursday the 5th, they called our room and we were told that we had to leave. They made a mistake and overbooked and they wanted us to move to a different hotel.

I asked if there was any way to stay as repacking and moving all of our luggage was not easy to do while my wife was out of commission.

Not only that but we were also in the midst of going through her post surgery medical care which takes over an hour to complete so we were forced to rush through that process.

For complete transparency, they found us accommodation across the street but it should have never come to this.

I believe that the considerate and professional solution would have been to contact one of the incoming guests and assist them with finding another hotel instead of inconveniencing current guests.

The rest of the staff (reception and housekeeping) were nothing but kind and considerate to us during our stay so this review is not a reflection of their service.

Rather this was a complete failure of...

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