Gong Cha Thảo Điền Pearl — Restaurant in Ho Chi Minh City

I come here often because it is just right down the building I live. Even the drinks are okay, the staffs attitude always so horrible and unfriendly. One time I was the only customer in the shop they still make me wait so long to finish only one drink. And today on top of all this, I ordered Dolce Milktea Float, which include golden bobas and ice cream, they are out of it. I said then they can subtitute golden bobas to black or white pearls is still fine for me. They give me 3 options: 1. change to another drink, 2. Get the drink without bobas, 3. Pay extra to get another boba addded. I questioned so the price of the drink included bobas, when you do not have it do you deduct money for me? If not then give me something to subtitute for it. They still say no and forced me to change to another drink. Very bad experience and would never come to this location anymore even this is...

Visited Gong Cha in Thao Dien Pearl and was shocked to see they're still using plastic cups and straws for drinks, even when you're sitting in. In this day and age, it’s unacceptable. With the Net Zero challenge, we should be reducing plastic waste, not adding to it. This goes against the United Nations Sustainable Development Goal 12: Responsible Consumption and Production. Gong Cha, it's time to do better and switch to sustainable alternatives!#PlasticWaste #DoBetter...

My daughter just order now a black Bubble tea with the vendor V and they misunderstood each other. She received a green tea instead and Mrs Biang refused to change it because she said that it was our fault! 😯 My daughter was crying because she didn't like it! So I had to buy another one. The customer service in that shop is very bad. The staff never smile and they are not nice at all with the clients....