Disappointing Service and Discrimination Overshadowed Great Food

I recently visited Waterbar with high expectations due to its positive online reviews. While the food was excellent, and the view of the San Francisco Bay Bridge from our window seat was stunning, the service we received was a significant disappointment.

Our experience was marred by several instances of poor service, primarily from a bald-headed staff member dressed in white, who displayed a disrespectful and unprofessional attitude when we provided feedback about the size of the oysters. Moreover, our requests for napkins and hot water were continually ignored and required multiple reminders. When these items were finally brought to us, they were slammed down on the table by a fierce-looking staff member dressed in black.

It was disheartening to see that non-Asian customers received warm smiles and prompt service while we were treated with disdain. The difference in treatment led us to suspect racial discrimination, which is unacceptable.

Additionally, we observed improper food handling when a staff member placed the bread and butter on the ledge, violating proper restaurant etiquette.

Upon arrival, the lady at the front desk prioritized a phone call over attending to us and assisted other customers who seemed to have arrived later, making us feel unimportant.

While the food was undeniably delicious, the poor service and discriminatory behavior overshadowed our dining experience. I strongly urge the management to address these issues and ensure equal treatment for all customers, regardless of their background. Until then, I advise caution when considering dining at Waterbar, especially for those of Asian descent.