Buffalo Creek Spur Zimbabwe — Restaurant in Harare

23/12/2024 - One of my worst ever experiences at a Spur. Our order took an age to come through, and when it did, the quality was sub-standard. The fries were soggy with oil and the chicken didn't seem fresh. The replacement fries were not much better and also took an age to be served. The worst bit was being told that the ZiG exchange rate on the bill was not the correct one and higher one would be used instead. The waiter went on to tell me that the CBZ POS machine (apparently the only one available) is not connecting then went away and forgot about us. After nearly 15 minutes of waiting, I had to go to the till to pay, and to my surprise, there was no problem with the POS machine (a different one). It connected there and then without any issues (the waiter, now in the kitchen, called out something to the till attendant when he realised that I was now at the till). It seems to me that the waiter wanted to force us to pay in USD then he probably does his own swipe game behind the scenes to pocket the USD at a "cheaper rate".

Buffalo Creek Spur @ Sam Levy, you can do...

It's been 3 hours and we are still here. The service is unbelievably slow. Firstly, because of Covid-19 pandemic, the restaurant is operating at 50% the speed seems to be at 50% too. Even with a booking, you can expect to wait about 20 minutes before you get seating.

After we placed our order, it took 25 minutes to get drinks. And just under an hour for the meal.

The food is VERY VERY GOOD. It's the spur standard we expect. However, the salad dressing on the table was expired. The plain buffalo wings were literally biltong, don't bother trying them. The waiter was either exhausted or simply forgetful. She messed up our order and our starters (nachos and wings) only came after we had finished the mains. We are currently waiting for waffles, and it's been 40 minutes. The service is just so slow and terrible, it has overshadowed everything else which is otherwise good about the restaurant.

I recommend trying it when you are in no particular rush. Will visit again soon to see if service has improved.

3 stars instead of 5 because the...

My family and I were excited to come to the highland park branch.. so we made is a sunday treat only to be soo disappointed 🤦🏽‍♀️🤦🏽‍♀️ The service was absolutely horrible and slow, not for only us but for the table that was situated besides us. When we initially got in and saw a group of 3 people complaining we mind our own business because surely that could never be us right??? WRONG!!! We where overlooked and when calling waiters they say “I’m going to get your waiter” and then just never return.. the food wasn’t served hot after waiting for what felt like years. Onion rings that where meant to come with the food, were served after we had finished eating our meals. The icing on the cake?.. the toilets where also not clean, definitely made bathroom breaks with my toddler a misery. I couldn’t even leave a tip, the service was...