Carousel — Attraction in Melbourne

Careless + Thieves + Disrespectful service.

Despite the views and food, the service staff during the wedding were not only unhelpful/unaccommodating, but the wedding event ’planner’ barely helped as I had to do their job with organising tables and setup. They also changed my wedding event ‘planner’ twice when my wedding was coming up. So much staff turnover.

Not only that, but when my wedding started, they put the wishing well near the exit/entrance of the door where not only that is unsafe, but the ‘security guard’ they put was also useless as we rarely saw him and he didn’t introduce himself so we never knew who it was until the end because he wasn’t even dressed as a guard. We had to move the wishing well inside so people have proper visibility, something the event ‘planner’ failed at.

Even their staff stole my guest’s belongings when the guests were sending the bride and groom goodbye outside. My guests went back inside to collect their things but noticed the staff were already packing up and touching and moving my guest’s belongings. THIS IS HIGHLY DISRESPECTFUL. I had to call and argue till they finally investigated through CCTV and realised that half the tables had stuff from the wedding missing from their staff (like name labels, table numbers and bonbonierre gifts and people’s belongings). They gave us a quarter of our table numbers and papers that they ‘found’. The venue even had our wedding cake when I told the planner beforehand to give us our cake after the wedding ends. In the end they gave us the cake a month later and we had to just throw it straight to the bin. Appalling service. Treating paying customers like nothing and just looking at them like moneybags. No heart or soul, or...

Thank you Yvonne , We wanted to take a moment to express our heartfelt gratitude to you for your incredible efforts in making our wedding day truly memorable. Your dedication and attention to detail were instrumental in ensuring that everything ran smoothly, and we couldn't have asked for a more perfect day.

From our initial meeting to the day of the event, your professionalism and expertise shone through, making the planning process a breeze. Your creative ideas and unwavering support made our vision come to life, and we are truly grateful for your guidance throughout the entire journey.

We would also like to extend our thanks to the entire venue staff for their hard work and dedication on our special day. From the exceptional service during the reception to the immaculate setup and delicious food we were truly impressed by the level of professionalism displayed by your team. Please pass on our appreciation to all involved.

Our wedding day was everything we had ever dreamed of, and we owe much of that to you and the incredible venue staff. Your commitment to excellence and your willingness to go above and beyond did not go unnoticed. Our guests continue to praise the event, and we are overjoyed by the memories we...

⭐️⭐️⭐️⭐️⭐️

As a wedding planner, I recently had the privilege of working with Carousel for one of our couples’ weddings, and I can confidently say it was an incredible experience from start to finish.

The communication in the lead-up was seamless—Grace and her team were prompt, organised, and always available to respond with clarity and care. On the wedding day itself, the support we received was second to none. Grace ensured everything ran smoothly, and the staff member running the night did a phenomenal job in keeping the flow of the evening effortless and stress-free.

It was a true pleasure collaborating with the team at Carousel, and the result was a wedding that our couple (and their guests) will remember forever. We’re also very excited to be returning in October and November for two more weddings alongside Natalie and Emily, and I have no doubt those will be just as outstanding.

Carousel is not only a stunning venue, but their professionalism and dedication to excellence make it an absolute standout. We’re already looking forward to bringing even more weddings here in the future!

— Gee, Wedding Planner, Gee...