I normally wouldn’t write a review about jb hifi (or at least wouldn’t think of writing a good one tbh haha), I have been to a fair bit of them around Melbourne, and normally the service is pretty on the low end, with some team members/managers being rude and arrogant (just being honest here 😅, specially the one at Melb central)

However, I visited this store on the 10 Dec 24 around 5pm-ish looking for dash cams. I was looking around when Ricky approached me, and started helping me to look for the best, yet still affordable option. Nothing to say but, that was great customer service, Ricky was helpful, friendly, and his product knowledge was on point! He even tried to help me understand how I could install the device, cause I’m not really good with cars. Was fantastic!

Then later on, at the counter, the girl who served me (helped me to process the payment), another fantastic staff member! I wish I knew her name so I could mention it here as well. She was very helpful and I asked her a couple of questions about the product and about returns, to which she explained to me and mentioned that she’s trying to make sure I had no inconveniences in the future.

Ricky and the staff member at the counter offered an incredible customer service experience, and made me feel welcomed!

Thank you guys! Hope you guys get a great bonus or a big raise, cause you guys deserve it! 😊👍