Highpoint Hotel

The bar maid was doing an amazing job and I ordered a weak flat white and a skim cap ( these have been our staple coffee order for 30 years and it never changes ) - but also ordered a lemon lime bitters and paid cash, but didnt get a receipt. she said to come back in a few minutes and it would be ready at the bar, so I did wait several minutes, but when I came back to the bar, she was caught up serving a host of other customers; (all good no problem) - she then called another barman from somewhere else and and told him to make me a " skinny flat white and skim cap " and I corrected her and reminded her it was a weak flat white ( not a skim flat white ) and the other drinks were a skim cap & lemon lime bitters . So he asked her if it was paid for to which he said yes, and then he went back and made drinks and gave it to us . Unfortunately he made a latte instead of the skim cap and when the person with me said they couldn't drink the latte due to dietary issues I took it back to the bar and told him we didnt order a latte. However he got agitated and said he would bet his life on it that I said latte . I told him I didn't want an argument or anything ( but he got all agitated and I felt intimidated). I asked the girl to confirm that I didnt order a latte (which she did confirm). I asked her to find the receipt

• which she did, (but while she was finding it he walked past and told her not to worry about it). But she got it for me. The guy was very unprofessional especially as I was older. Maybe he didnt respect older people of color like me or maybe he was just naturally aggressive but it made us feel threatened and uncomfortable. This one star review is not because he might have got the orders mixed up or if I said Latte or not- it is about how he dealt with it - a very unprofessional staff member on the day dressed with unruly long hair and baseball cap backwards in black. Counselling in dealing with elderly customers is reccomended. The female barmaid was very professional and has assistant manager potential. God bless her.