Kmart Hastings — Attraction in Melbourne

I had a great experience shopping at Kmart Hastings for the first time yesterday as I live really far from this area! As I was getting closer to the area, I started getting kind of ‘nervous’ because I looked completely different from the locals of the area but once I entered the store, I was pleasantly surprised that the other shoppers just once or twice looked at me due my attire 😉 as I DID look different than them 🙂 The best part of my experience was TIAHNE (hopefully, this is the correct spelling) at the check outs. What an absolutely amazing person she was-cheerful, very pleasant personality, very helpful, making me feel comfortable asking her for assistance. Not even once, even unintentionally she made me feel that my appearance/clothing didn’t look like other people around me 🤗 I sometimes get unpleasant looks due to what I wear but not during my shopping at Kmart Hastings! Tiahne, keep up the good work, making shoppers feel happy! You are a star ⭐️I did tell her that I would give feedback about her. So, hopefully the store manager reads this and know what a great worker she is. And Hastings,...

The worst customer / retail experience I've ever had in in this world and in my life. On Sunday June the 9th we went in to return a product that we thought was so cheap and nasty and way below expectations. The initial contact at the returns desk was how can I help you, then the resistance started, I was told I couldn't be refunded as the box is opened, then the reasons it couldn't be refunded changed from conversation to conversation. I said to her that I'm the customer and she replied saying I don't care. Then it went on to a personal attack stating that I was being rude. I asked for the manager and quickly realised she was even worse. Both these females are beyond retraining, and have very, very poor social interaction skills. I left this huge corporate identity being Kmart, as a victim. So be warned if your purchase isn't exactly what you want, as returning it you'll get chastised until you give up. After reading all the reviews on this store that are similar to what I experienced. Hastings must be one of the delinquent stores in the...

Disappointing Experience at Kmart Hastings

I recently visited Kmart Hastings, and I have to say it was an extremely frustrating experience. First, there were no staffed checkout counters available, which meant I was forced to use the self-checkout. Not only is this inconvenient, but the self-checkout stations are awkwardly located in the middle of the store, creating a chaotic atmosphere.

It’s clear the store prioritises cutting costs over providing a pleasant shopping experience. The lack of basic customer service and the overzealous approach to security suggest poor management decisions at the top. Kmart Hastings has lost my trust and...