Pizza Fellas Hastings — Restaurant in Melbourne

TERRIBLE Customer Service!!!

Ordered 2 Large Pizzas, Garlic (for a vegetarian, remember this part for later) and Meatlovers. Waited 15 mins which was fine, once my order was ready I only had the one Pizza made which was a half/half (Garlic/Meatlovers).

Never mind, mistakes happen, The young lady was very apologetic and I told her no stress and that I would be happy to wait to get my 2 Large Pizzas cooked fresh (remember this part for later), Another 20 mins goes by, Once my order was ready the young lady explained that they had just cooked another half/half Garlic/Meatlovers to go along with the first one I had ordered, meaning one was fresh, one was now cold.

I told the young lady this was not what I wanted and that I requested they BOTH be cooked fresh as the order was not correct the first time, she was once again apologetic and that it would now take another 30 mins to rectify my order.

Not wanting to wait any longer for something that should have been correct in the first instance, I caved and took the pizzas home.

Once I got home, I couldn't believe that BOTH pizzas had not been cut straight resulting in some weird Garlic/Meatlovers hybrid slices which for my (vegetarian) wife, was unacceptable.

Surely, the VERY first lesson you would teach your staff responsible for cutting Pizzas is to CUT THEM STRAIGHT?

Anyways, That was my Pizza Fellas Hastings experience, It's a shame as I was a brand new customer looking for my new local pizza joint.

0 stars out of 5!!!. (I only marked 1 because...

Been ordering pizza's here for some time (a number of years) and never had any complaints, if anything, the deliveries have been earlier than expected and food great. Normally order 1-2 times a week.

The last two times I ordered, the order has been late. The first time, I rang and was told a newly hired staff member knocked my order and it fell on the floor - this I can appreciate the honesty, I was told it wouldn't take any more than 10 minutes to have my order. That was fine.

Tonight, I placed an order like I normally would, after 15 minutes elapsed after my expected delivery time, I rang and was told they were under the pump as it was 'hard to get reliable staff around Hastings' - apparently its one guy in the shop and one driver. As compensation I would get 'a drink or something'

Once delivered, it was by (from what I understand) the owner or manager who said he had to close the shop to get the order to me, the food was a little average to be honest

I may look to go to other pizza outlets in town as this is a bit disappointing. I appreciate if things are busy, etc. But once bitten, twice shy? Sorry...

Have always used pizza fellas but tonight you have lost me. After a hour and a half I called and was told it was going in the over now they only had one delivery driver so 6 mins in the oven then it would be out, 40 more minutes passes and still no delivery at this point it’s been 2 hours, I call back and told it’s just in the oven now and we could have a free drink. I opt to collect the order myself on arrival no apology and food still sitting in the oven. The garlic pizza was like eating the box thankfully other two were fine and that’s the only reason for two stars. I understand it’s Boxing Day however if you can’t keep up restrict your orders or atleast be honest with how long it’s going to be and a simple apology...