we had to reschedule our booking due to extreme weather, which was completely understandable as it was almost 40°! my friends and i were given the option of a refund or to change the day and we are so happy we opted to wait out for another day! the person at the reception was very sweet and understanding that we were running late, we were just reminded that we may not be able to do the full duration due to the timing for other customers (again, completely understandable). the desk/customer service worker that served us was so lovely and set the tone for our experience! i think her name may have been jenna or gemma, shout out to her! my friends and i were quite nervous to go on the boat but our tour guide sam made the duration of our ride so so so comfortable! he was great to have a chat, laugh and banter whilst also being well informed on the flora and wildlife that the botanical gardens and lake have to offer. he was very easy to talk to and we loved the energy he brought to the table (well, boat). thank you to sam for the conversations and making my friends and i have a fantastic first experience as 3 people who are slightly afraid of water and boats. will definitely be back in the future!

(14/12/24)