Fiona Stanley Hospital — Attraction in Murdoch

It would've been 5 stars but Emergency Dept needs a system to be put in place for incoming people and other people waiting to see the first point of contact behind the desk. There's Signs saying - do not stand in line - take a seat or donot sit here.

The Hospital cannot expect sick, injured and people in extreme pain to know who is next in line waiting to see the first point of contact

There's signs saying take a seat. Then?? Nothing, just confusion. People asking each other after waiting hours. "Are you waiting? Are you next in line? Where's the line?" Everyone's answer was "I don't know." Some couldn't speak English. This is added stress to an already stressful situation. If I wasn't in excruciating 10/10 pain and needing urgent care - I would've left for sure.

After speaking to the first point of contact staff member behind the desk - after waiting over one hour she said herself she didn't know who was next in line. I went back to wait for another 3hrs in extreme pain. Pain relief was not my issue as Iam on a 30mg norspan patch and I took tramadol as well. My issue was extreme pain AFTER taking so much pain relief. Something serious was happening and I felt scared alone, helpless and distressed.

The people waiting also didn't know who was next to see a first point of contact. Some people waiting could not speak English. The whole ED is distressing for sick people who need help. I didn't know what was happening. I didn't even know if I was sitting in the place.

There's a constant stream of new people arriving not knowing where to go. Patients had to talk among themselves to find out who was waiting and who was next in line. Some people could not understand English. Also other people arriving via ambulance or with police and in urgent circumstances.

Early hours of Sunday morning - The ED was packed full with at least 50 people waiting and no system. 4 People lying down on floor. Some people distressed and crying. Some people doubled over in pain rocking. Some kind of system needs to be put in place. It was chaos and nobody knew what was happening to be able to see the first staff member to assess them.

I had a bad experience - a decade ago - at a hospital north of the river (Joondalup) so I didn't want to ever go to any hospital ever again.

I presented at Fiona Stanley emergency dept after 12hrs in excruciating pain. It was discovered within 12hrs - with a cat scan - that I needed my gall bladder removed. I was in surgery within 6hrs. I had successful keyhole surgery. I woke up healthy and pain free.

After admission - The Surgical Team were wonderful and caring in every way and explained everything to me in detail and were happy to answer all questions. My wounds healed quickly. I had a quick and easy recovery at Fiona Stanley and was home within 5 days.

The hospital and all staff were fantastic, kind and respectful. They all go above and beyond for their patients. When Iam in pain, I'm not the best but everyone was so understanding, kind and patient with me. The Nurses were really lovely and had me laughing again quickly. The Nurses work so hard and do such an amazing job.

All staff at Fiona Stanley are Earth Angels that helped me when I was so sick and they helped me recover quickly. All staff were kind, caring, knowledgeable, professional and efficient. I felt like I was a VIP guest at a 5 star resort and staff were working for tips lol. It was a great hospital stay. Thankyou Fiona Stanley Surgeons, Nurses and Doctors. You do an amazing job. Everyone was so wonderful. Bless Fiona Stanley and all staff and patients. I hope I never see you at the hospital again lol.

One criticism -apart from ED - Please NO more potassium drips!! It was extremely painful. I was crying in pain and my whole hand, wrist and arm hurt for over 24hrs afterwards and I wear a 30mg Norspan patch. I heard other patients crying in pain also. Some were yelling out in pain. Please NO more. To find out they are unnecessary is mildly infuriating!! I'd rather eat a banana and so would every...

I have breast cancer and have been under the care of the Oncology Team at FSH, undergoing Chemotherapy for the past 6 months. I developed severe hypocalcemia and severe hypomagnesemia as a result of the chemotherapy treatments. I have had to be admitted to FSH 8 times as a result needing back to back IV Infusions. My last 2 hospital admissions really needs to be addressed as I did not receive the treatments that my Oncology team requested, resulting in myself getting sicker and been discharged worst off, than when I was first admitted.

My August Admission: I had Bradycardia ontop of the calcium and magnesium deficiency. My Cancer team got me admitted as an urgent patient needing round the clock IV infusions and a much needed Blood Transfusion. My haemoglobin levels were low and dropping as a result of the chemotherapy. An after hours doctor on the ward, who never came to see me, or knew anything about my full medical history decided to go against my Oncologists treatment plan, and not give me the much needed blood transfusion. I was discharged very clearly unwell and ended up 2 days later needing to have the blood transfusion alongside my chemotherapy treatment as my haemoglobin levels were so low and I was constantly passing out as a result!!!

My Sept Admission: I was admitted to the Cardiology ward as an Oncology patient. It was the weekend so my usual Oncology team were not working. Instead I had to deal with 2 very rude after hours Oncologists, and this is where it all went wrong. I was left 16 hours with a UTI with no antibiotics given. The Cardiology nurses rang Oncology 15 times to try and get someone to see me and after 24 hours in hospital, someone saw me on Sat at 4.15pm in the afternoon. He was the rudest man I have had the pleasure(not) of encountering. He was so dismissive of my poor health condition even though I was admitted with a very low heart rate and all the symptoms of hypocalcemia and hypomagnesemia. When I asked for the antibiotics to be given through IV as they have always done during my previous hospital admissions, he was dead against it even though I explained I had a serious problem absorbing any oral medications. I went 24 hours severly dehydrated and on no IV infusions before he decided I actually needed them. And this is myself extremely sick from chemotherapy fighting breast cancer and I have to challenge this after hours doctor to actually treat my medical conditions properly. On day 4 I actually discharged myself from Fiona Stanley as after waiting all weekend to see my usual Oncology team, they requested from the recent blood tests, that I needed more calcium and magnesium infusions as my levels were still very low and another random ward doctor, decided to go against the Oncologists request and stop the IV infusions. I ended up the following day been so unwell that I again had to have the infusions done in the Cancer Clinic. So both hospital admissions, some ward doctor decided to play God with my health and withhold vital treatments that was requested by Oncologists who actually know me as a cancer patient and who knows how unwell I have been as a result of 6 months aggressive chemotherapy treatments.

I am so livid with the lack of care I received at Fiona Stanley hospital. Both times I ended up sicker on discharge than when I was first admitted. No one listens, no one cares, no one wants to step up, no one takes responsibility for their actions, or in my case lack of!!!The 2 after hour Oncology doctors I encountered lacked an ounce of empathy and really should not be in a position of treating vunlerable cancer patients when they have no ethics!!! and clearly did not provide the proper duty of care in my case!!!

I am booked for a mastectomy at Fiona Stanley which I have now cancelled. As a result of my recent experiences, I will not put my life in the hands of these doctors, or trust I will receive the proper surgical...

My truthful experience with Fiona Stanley Hospital. I have chosen to write this for others feeling uneasy about giving birth here like I initially was. I previously had our 2 older sons at Bentley Hospital. Unfortunately this was no longer option for our 3rd son with it now being closed. FSH was the Hospital we are now zoned for. I had heard so many negative things which was scary to be honest when you are doing something as important as bringing your baby into the world. My antenatal appointments I was greeted by friendly, caring midwives who did a great job. Appointment times ran pretty well on time.. there wasn't lengthy waits. My labours always occur overnight and into early hours of the morning. This time round I was very in tune with my body (I wasn't as calm previously) with deep breathing and counting my contractions. I called FSH around 3am to advise what was happening and can I come in. I was advised to wait for more frequent contractions (although I was contracting frequently with some contractions lasting upto a minute at one time). I waited and waited until I couldn't bare anymore pain and presented to hospital around 7am. I was examined and very quickly went from 4-6cm dilated. The midwife who was looking after me asked me to have something to eat and walk around the ward to have more active labour. I was getting very concerned as I had already explained I couldn't tolerate any more pain and would like an epidural as I did with my previous sons. At this time I felt like I was not being listened to and they were wanting me to have to do everything naturally so that I was in and out. The midwife had said she was concerned about giving me the last available birthing suite as the epidural slows things down and someone could come in further along than me. In this moment I was upset with her for not taking me seriously. My wishes were still not listened to until I vomited all over myself from the level of pain I was in (I was later told because bubs was on my coccyx bone from 24.5 weeks!!). In hindsight now.. I understand this is in fact because of the amount of pressure staff are under and not enough beds available. The poor staff need further assistance and more facilities to best look after all patients. It was agreed I would be given the birthing suite.. an an anesthetist was waiting for me.. staff just needed to prepare my cannula. They didn't which delayed things even further.. my waters then broke.. I was in a world of pain and without a wonderful new midwife and patient anaesthetist.. I would have missed the epidural.. it was now between 10.30-10.45am!! From that point forward I was cared for by the most amazingly kind and understanding midwife. She got me back to a calm place. Her shift finished at 1pm and another lovely midwife took over and delivered our son at 2.11pm. From the minute I was in the birthing suite.. I was listened to and provided with the best possible care. This carried forward to going up to the maternity ward and having the most lovely midwives for the next few days. Unfortunately we had to stay from Saturday to Tuesday morning as our son had jaundice. I was incredibly impressed with how proactive all staff were in getting on top of this, keeping me updated and throughout the days the different professionals who visited our room.. right down to a newborn photographer who could take photos in hospital. The rooms are nice and private. They are lovely and clean. There are definitely many nice complimentary services available and a very hard working maternity team who give their patients the best possible care. I could see how ran off their feet the poor midwives were especially of evenings. I wish there was more support available for the wonderful staff. So overall.. although I had a rocky start.. I would recommend giving birth at FSH. Thank you so much again to the incredibly hard working staff who cared for...