I have never written a review in my life. But this employee has deserved it.

I bought an Asus Rog z13 i5 from Broadway and had a few issues with it. I tried returning it at Bankstown, and even though I have only bought it a day ago, and had all the packaging Bankstown store employees were very rude and didn’t even listen to my concerns. They just shut me down instantly as soon as they heard “faulty” and they got all defensive. Worst JbHiFi customer service.

So I wen to Broadway.

Amy at Broadway JbHiFi, is amazing she is an absolute pure soul. She has been outstanding PERIOD. I bought my ASUS z13 on Monday and went back to replace it as there has been some faults. She was an absolute professional. She was very apologetic about the laptop faults and about Bankstown’s TRASH customer service even though it wasn’t her fault.

Her customer service was top notch. She has literally spent an hour listening to my concerns trying to fix my issue and suggesting different laptops. After she was able to replace my laptop she even helped me secure one in another store. She even voluntarily helped me choose my transport options to that store without even asking. Like she literally pulled up google maps and helped me choose which location is easier to get to and what transport to catch 🤯🤯. Like who does that. She is an Angel. God bless her.

P.s You rocked that green shirt Amy. It compliments your ink quite nicely.